Maggie Hallum
Lakeland,TN
Summary
Healthcare scheduler/receptionist with strong focus on patient onboarding and coordination. Skilled in managing appointments, ensuring smooth communication between patients and medical staff, and maintaining accurate records. Known for effective team collaboration and adaptability to changing needs, consistently delivering reliable and results-driven performance.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist/New Patient Scheduler
ProActive Heart & Vein Center
Germantown, Tennessee
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated, and confirmed appointments, ultrasounds, and other various testings.
- Collected co-pays.
- Completed scans and filing to keep records updated for easy access.
- Informed and gave consent forms for procedures.
- Process new patient referrals and write them up for the doctor to review
- Provided clear instructions to new patients regarding necessary documentation and pre-appointment preparations.
- Maintained strong relationships with referring physicians, fostering effective communication and referral processes.
- Reduced no-show rates through proactive appointment reminders and confirmation calls to scheduled patients.
- Followed up with patients to reschedule missed appointments.
- Answered multiple high volume telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Answered phone calls and messages for 1 MD and 3 NP's scheduling appointments, tests and handling patient inquiries.
- Train new employees that were hired for check in & check out.
Server/Bartender
Villa Castrioti
Lakeland, USA
02.2023 - 02.2025
- Greet tables, take orders, serve food, make drinks behind bar
Business Service Specialist
Campbell Clinic Orthopedics
Germantown, USA
09.2021 - 02.2023
- Verify and update insurance information
- Review insurance eligibility
- Determine financial responsibilities
- Patient balances
- Posts and edits insurance claims
- Hands out and updates paperwork
- Training new receptionists
- Trained on Athena,SRS, & Phreesia
Fountain
Sonic Drive-In
Lakeland, USA
01.2016 - 09.2021
- Helped to train new employees
- Taking and filling orders
Front Desk Receptionist
For Your Eyes Only
Memphis, USA
12.2020 - 03.2021
- Work patients up
- Schedule patients
- Pull insurance
- Take phone calls
Nanny
Erica Carroll
Cordova, USA
05.2019 - 08.2019
- Accompany children to and from school activities and day-camps
- Accompany child to occupational/speech therapy and swim lessons
- Mentor and tutor children with educational needs
Education
High School Diploma -
Arlington High School
Arlington, TN05.2016
Skills
- Medical Reception/Scheduling (Appointments, New Patients, ultrasounds, testing)
- Multi-line telephone systems
- Word, Google Docs, Excel
- Mentoring
- Customer service
- Listening skills
- Cash handling
- Typing
- Childcare
- Training
- HIPAA
- Insurance Verification
- Computer Skills
- Peer Mentoring
- Attention to detail
- Insurance processing
Timeline
Front Desk Receptionist/New Patient Scheduler
ProActive Heart & Vein Center
02.2024 - Current
Server/Bartender
Villa Castrioti
02.2023 - 02.2025
Business Service Specialist
Campbell Clinic Orthopedics
09.2021 - 02.2023
Front Desk Receptionist
For Your Eyes Only
12.2020 - 03.2021
Nanny
Erica Carroll
05.2019 - 08.2019
Fountain
Sonic Drive-In
01.2016 - 09.2021
High School Diploma -
Arlington High School
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