Maggie Harrison
Toccoa,United States
Summary
Dynamic professional with a proven track record at 1st Franklin Financial Corp, enhancing customer support through exceptional problem-solving and organizational skills. Recognized for exceeding satisfaction rates and streamlining documentation processes. Adept in customer relations and detail-oriented, committed to delivering outstanding service and fostering positive client experiences.
Overview
7
7
years of professional experience
Work History
Investment Relations Support Associate
1st Franklin Financial Corp
Toccoa, GA
01.2023 - Current
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Enhanced team efficiency by organizing and streamlining documentation processes.
- Gathered, organized, and input data into Software.
Teller
South State Bank
Toccoa, GA
01.2018 - 12.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Truett McConnell College
Cleveland GASkills
- Customer support
- Customer relations
- Call center experience
- Documentation skills
- Project assistance
- Customer service
- Helpdesk operations
- Attention to detail
- Organizational skills
Timeline
Investment Relations Support Associate
1st Franklin Financial Corp
01.2023 - Current
Teller
South State Bank
01.2018 - 12.2022
Truett McConnell College