Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Maggie Hughes

Florissant,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Technical Service Center Representative

SSM Health
06.2021 - Current
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Managed approximately 40 incoming calls and 15 ehelps per day from customers
  • Used ticketing systems to manage and process support actions and requests.

Patient Service Center Price Transparency Specialist

SSM Health
06.2020 - 06.2021
  • Developed strong client relationships through consistent communication and attentive service.
  • Provided estimates for upcoming outpatient procedures for 23 hospitals in 4 different states.
  • Mentored junior team members, fostering professional growth through guidance on best practices in the industry.

Patient Service Center Specialist

SSM Health
01.2019 - 06.2020
  • Verified and updated existing patient and insurance information.
  • Maintained thorough knowledge of common patient requests to facilitate professional, positive patient experience.
  • Managed over 50 incoming calls, over 100 emails, and 20 price estimates a day from customers.

Patient Service Center Representative

SSM Health
05.2017 - 01.2019
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Managed over 70 incoming calls, and over 100 emails per day for customers.
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.

Education

Certification in Computer Information Systems, Cybersecurity -

Saint Louis University
St Louis, MO
05.2024

Bachelor’s Degree History -

University of Missouri-St. Louis
St Louis, MO
05.2020

Associates in General Transfer Studies -

St. Louis Community College
St Louis, MO
12.2018

Skills

  • Has experience in Python, SQL, Epic, Microsoft 365, Active Directory, Remote Assistance, Price Transparency and estimates, Billing Questions
  • Customer Support
  • IT Troubleshooting
  • Problem-solving skills
  • Information Security
  • End-user support

Websites

Timeline

Technical Service Center Representative

SSM Health
06.2021 - Current

Patient Service Center Price Transparency Specialist

SSM Health
06.2020 - 06.2021

Patient Service Center Specialist

SSM Health
01.2019 - 06.2020

Patient Service Center Representative

SSM Health
05.2017 - 01.2019

Certification in Computer Information Systems, Cybersecurity -

Saint Louis University

Bachelor’s Degree History -

University of Missouri-St. Louis

Associates in General Transfer Studies -

St. Louis Community College

Similar Profiles

CREATE PROFILE
Maggie Hughes