Maggie Jarocki

Track Net Promoter Score (NPS) daily, reinforce service behaviors, and identify opportunities to improve customer experience.

Coach employees on hospitality, proactive engagement, helpfulness, and relationship building to support store NPS target of 85 or higher.

Reinforced accountability and service expectations through targeted coaching and performance feedback.

Supervised, coached, and developed employees to enhance customer service and team performance.

Support customer satisfaction and business performance through customer-focused initiatives and partnership with store leadership.

Promoted customer-first culture focused on exceptional service and fostering customer loyalty.

Led customer experience initiatives focused on delivering elevated service consistent with luxury brand expectations.

● Coached employees to deliver personalized service, enhancing customer relationships and creating memorable shopping experiences.

● Reinforced hospitality standards and professional communication, strengthening customer engagement and satisfaction.

● Supported team performance through employee guidance, service feedback, and consistent execution of customer experience expectations.

● Fostered culture of service excellence through attention to detail and personalized assistance tailored to customer needs.

● Guided customers through warranty-related questions, enhancing their understanding of coverage and next steps.

● Used active listening, problem-solving, and attention to detail to address customer concerns and provide appropriate information.

● Employed a professional and customer-focused approach in addressing warranty inquiries, fostering trust and satisfaction.

● Supported positive customer relationships through clear communication and service-oriented assistance.

Managed telephone inquiries about automotive warranties, ensuring clear and professional communication of coverage details.