Maggie Johnson
Summary
Management professional with over 20 years experience in restaurants. Proven track record of success in high volume settings and showing improvements year over year with numerous achievements in food costs as well as improving overall guest satisfaction survey scores consistently.
Overview
25
25
years of professional experience
Work History
Server
Dancing Marlin
02.2021 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
Billet Crane Operator
Nucor Steel
05.2021 - 07.2024
- Move steel bars to designated areas
- Always communicate safety hazards if they arise
- Coordinate movements with others in the area and uphold all safety practices
Customer service Representative
Cigna health care
09.2018 - 05.2020
- Help customers navigate website, explain insurance benefits, look into claims for information to provide to customers
Manager
Red Lobster
09.2016 - 05.2018
- Oversee daily operations ensuring amazing service and high quality food
- Write schedules, complete inventories and P&L
- Interview, hire, discipline and reward employees
- Complete opening and closing procedures
- Ensure cleanliness and safe food handling while doing consistent walk through and coach in the moment
Manager
Cracker Barrel
06.2009 - 09.2017
- Oversee daily operations ensuring amazing service and high quality food
- Write schedules, complete inventories and P&L
- Interview, hire, discipline and reward employees
- Complete opening and closing procedures
- Ensure cleanliness and safe food handling while doing consistent walk through and coach in the moment
Manager
Old Country Buffet
05.2005 - 06.2009
- Oversee daily operations ensuring amazing service and high quality food
- Write schedules, complete inventories and P&L
- Interview, hire, discipline and reward employees
- Complete opening and closing procedures
- Ensure cleanliness and safe food handling while doing consistent walk through and coach in the moment
Kitchen Manager
Tgifriday's
07.1999 - 06.2005
- Oversee daily operations ensuring amazing service and high quality food
- Write schedules, complete inventories and P&L
- Interview, hire, discipline and reward employees
- Complete opening and closing procedures
- Ensure cleanliness and safe food handling while doing consistent walk through and coach in the moment
Education
Business -
Kankakee Community College
Kankakee, Illinois09.1998
Skills
- Customer service
- Kitchen staff coordination
- Scheduling
- Purchasing
- Cleaning and sanitation
- Verbal and written communication
- Cost control
- Food plating and presentation
- High-volume dining
- Food and beverage management
- ServSafe certification
- Staff coaching
- Food production management
- Recruitment and hiring
- Kitchen equipment operation and maintenance
Personal Information
Relocation: Texas
Timeline
Billet Crane Operator
Nucor Steel
05.2021 - 07.2024
Server
Dancing Marlin
02.2021 - Current
Customer service Representative
Cigna health care
09.2018 - 05.2020
Manager
Red Lobster
09.2016 - 05.2018
Manager
Cracker Barrel
06.2009 - 09.2017
Manager
Old Country Buffet
05.2005 - 06.2009
Kitchen Manager
Tgifriday's
07.1999 - 06.2005
Business -
Kankakee Community College
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