Margaret Long
Carbon Hill,AL
Summary
Lounge Manager at American Legion Post 325, skilled in operational efficiency and staff training. Achieved enhanced customer satisfaction through innovative management strategies and streamlined operations. Proven ability to maintain health and safety standards while boosting revenue with unique events and promotions, fostering a loyal customer base. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
16
16
years of professional experience
Work History
Lounge Manager
American Legion Post 325
01.2010 - 07.2025
- Implemented staff scheduling processes to ensure adequate coverage during peak hours while controlling labor costs.
- Enhanced customer satisfaction by implementing efficient lounge management strategies.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within the company.
- Streamlined operations for improved efficiency through staff training and process improvements.
- Promoted an exceptional guest experience by maintaining a clean, inviting, and comfortable atmosphere in the lounge area.
- Boosted overall revenue by optimizing food and beverage offerings and pricing.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed inventory levels effectively to reduce waste and maintain optimal stock levels for seamless service delivery.
- Led a team of bartenders, servers, and support staff to achieve consistently high levels of customer service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Developed relationships with vendors, securing favorable terms and high-quality products for the lounge.
Education
GED -
Rockledge High School
Rockledge, FL01-1982
Skills
- Operational efficiency
- Brand compliance
- Staff training and development
- Health and safety standards
Timeline
Lounge Manager
American Legion Post 325
01.2010 - 07.2025
GED -
Rockledge High School
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