Maggie Jones
Brighton
Summary
I have worked three jobs: Crumbl Cookie, Spirit Halloween and Tropical Smoothie! I also did work at my school store where we'd sell merchandise, candy, and make coffee! While working these jobs, I have gained knowledge in the importance of customer service, working with money, and cleanliness. I also am certified in Servsafe Food Certification and Rise-Up Customer Service and Sales. I have graduated from Brighton High School with a 3.8 GPA and holding a place on the honor roll since my sophomore year of high school. I currently am enrolled at Northern Michigan University with the major of Environmental Science. I hold a place on the deans list with a 4.0 GPA. I am transferring to Michigan State University next fall, majoring in Environmental Studies and Sustainability. Overall, I am looking for a job that will schedule me and has a good, welcoming work environment!
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Tropical Smoothie Café
04.2025 - Current
- Followed recipes to make smoothies and ensure consistency and correct use of product.
- Ensured great customer service, resolving any issues if needed while also always having a bright, optimistic mood.
- Learned point-of-sale more efficiently, easily navigating the system and ensuring all sales went through correctly.
- Maintained cleanliness of workstations, following any health rules to ensure the food being served was fresh and safe.
- Worked well with coworkers, making important friendships while also creating a good work environment that is welcoming to customers.
- Opened and closed the store, learning the importance of consistency and time-management.
Sales Associate
Spirit Halloween LLC
09.2024 - 11.2024
- Assisted customers in locating merchandise and helped them understand the products.
- Developed communication skills by being on the merchandise floor most the time.
- Organized products and cleaned around the store/reorganized merchandise when out of place. Learned importance of product location and also a visually pleasing environment.
- Organized incoming stock and stockroom when needed, further expanding the importance of teamwork (making friends who I still have now).
- Learning how to use a cash register efficiently to not waste customers time.
- Efficiently and accurately counting cash, making sure that customers get correct change and the store doesn't miss any sales.
Customer Service Representative
Crumbl Cookies
03.2024 - 09.2024
- Learned how to manage a kiosk.
- Practiced politeness with customers and patience with customer or service issues.
- Worked with other coworkers, learning the importance of teamwork and kindness.
- Cleanliness! Always wore gloves, hair tied up, broom/mopped floors, open and closed store, wiped down all counters and surfaces that needed to be clean.
- Worked with food (made dough, shaped dough, decorated cookies) in front of customers, making sure customers are comfortable with the cleanliness of how their food is made and also avoiding any diseases.
Education
High School Diploma -
Brighton High School
Brighton, MI06-2025
No Degree - Environmental Science
Northern Michigan University
Marquette, MIBachelor of Science - Environmental Studies And Sustainability
Michigan State University
East Lansing, MI05-2029
Skills
- Communication and Teamwork
- Valid Driver's license
- Customer Sale and Service certification (Rise Up)
- ServSafe
- Cleanliness
- Customer service
- Accounting
- Time-Management and Organization
- Cash handling
- Flexible schedule
- Basic math
- Point-of-sale transactions
Certification
- Servsafe verified.
- Customer Sale and Service certification (Rise Up)
Timeline
Crew Member
Tropical Smoothie Café
04.2025 - Current
Sales Associate
Spirit Halloween LLC
09.2024 - 11.2024
Customer Service Representative
Crumbl Cookies
03.2024 - 09.2024
High School Diploma -
Brighton High School
No Degree - Environmental Science
Northern Michigan University
Bachelor of Science - Environmental Studies And Sustainability
Michigan State University