Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maggie Karpiuk

Chicago,IL

Summary

Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Ariava Brow & Beauty
05.2024 - 04.2025
  • Managed front desk operations, ensuring efficient check-in and check-out processes.
  • Coordinated communication between departments to enhance guest experience and resolve inquiries.
  • Trained new staff on reception protocols and customer service standards.
  • Implemented scheduling systems to optimize appointment management and reduce wait times.
  • Assisted with clinical tasks such as preparing examination rooms and sterilizing instruments in compliance with safety protocols.
  • Educated patients on skincare routines and post-treatment care, improving overall patient satisfaction.
  • Performed routine follow-up calls to track patient progress post-treatment, contributing to improved recovery rates.
  • Contributed to the establishment of a welcoming atmosphere in the clinic by consistently demonstrating professionalism and empathy towards all patients.
  • Improved patient adherence to treatment plans by offering clear instructions and addressing concerns promptly.
  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.

Cashier/Assistant Manager

Shell Gas Station
04.2019 - 02.2025
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Trained new staff on customer service protocols and operational procedures
  • Handled customer complaints efficiently, increasing overall satisfaction and loyalty.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Monitored fuel levels and assisted with pump maintenance to ensure operational readiness.
  • Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
  • Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
  • Scheduled and monitored regular vendor deliveries for fuel and store inventory.
  • Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
  • Carefully examined identification cards to sell tobacco products to patrons of legal age.

Bartender/Bottle Server

Scores
09.2016 - 12.2018
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of sales floor and service areas.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in inventory management by restocking shelves and tracking product availability.
  • Engaged with customers to provide personalized service, fostering repeat business and loyalty.
  • Trained new bartenders on menu items, drink preparation techniques, and customer interaction skills.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

CNA

Polish Association
Chicago, IL

No Degree -

Triton College
River Grove, IL

High School Diploma - Basic

West Leyden
Northlake, IL
06.2001

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Data entry
  • Telephone etiquette
  • Team collaboration

Languages

Polish
Professional Working

Timeline

Front Desk Receptionist

Ariava Brow & Beauty
05.2024 - 04.2025

Cashier/Assistant Manager

Shell Gas Station
04.2019 - 02.2025

Bartender/Bottle Server

Scores
09.2016 - 12.2018

CNA

Polish Association

No Degree -

Triton College

High School Diploma - Basic

West Leyden

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Maggie Karpiuk