- Enjoy all things health and wellness with a passion for helping others obtain the same
Maggie Klaus
Huffman
Summary
Dynamic leader with a proven track record at UTurn CrossFit, adept in team leadership and marketing, enhanced member retention through innovative programming and inclusive fitness environments. Excelled in customer service at Vic and Anthony's Steakhouse, demonstrating adaptability and effective communication. Achieved sales targets by cross-selling insurance products at Serna Insurance Agency, showcasing a results-driven approach and time management skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager and Head Coach
UTurn CrossFit
04.2013 - 06.2020
- Developed creative and fun weekly programming to keep participants engaged and motivated.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Led daily classes for up to 25 individuals with consistent participation and positive feedback.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
- Implemented varied teaching methods to accommodate diverse learning styles among participants, maximizing engagement during each session.
- Increased member retention by fostering a supportive and motivating exercise environment.
- Organized special events such as themed workout sessions and holiday-related promotions, boosting attendance rates while fostering greater community among gym members by providing opportunities participate together outside regular classes cultivating increased camaraderie overall between participants both new established alike.
- Participated in regular staff meetings to discuss progress towards targets, addressing challenges collaboratively for optimal results across all classes offered at the facility.
Hostess
Vic and Anthony's Steakhouse
02.2013 - 09.2014
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Completed daily side work and opening and closing duties.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Insurance Agent
Serna Insurance Agency
09.2009 - 02.2013
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Education
High School Diploma -
Kingwood High School
Kingwood, TX05.2009
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Marketing
- Customer Service
- Positive Attitude
- Adaptability and Flexibility
Certification
CrossFit Level 1 Certification - 2013
CrossFit Level 2 Certification - 2013
Interests
Timeline
Manager and Head Coach
UTurn CrossFit
04.2013 - 06.2020
Hostess
Vic and Anthony's Steakhouse
02.2013 - 09.2014
Insurance Agent
Serna Insurance Agency
09.2009 - 02.2013
High School Diploma -
Kingwood High School
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