Summary
Overview
Work History
Education
Skills
References
Timeline
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Maggie LaCross

Fort Mill,United States of America

Summary

I absolutely love what I do. I love the interactions that I get to have with customers on a daily basis, and the relationships I’ve built with not only them, but the people that I work with. I have a huge passion for getting to know people and helping them. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Cashier

Goodwill
01.2023 - Current
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Store Manager

Gamestop
08.2021 - 11.2022
  • Making store schedules and keeping track of payroll
  • Doing loss prevention counts like Title on Hand, Category Count, Defective Count, and Perpetual Counts to keep track of inventory
  • Doing interviews, hiring, and training staff
  • Daily sales quotas (Overall sales, selling pro memberships, game and product warranties, game reservations, pre-owned products, and driving trades.) Opening and closing store (Nightly cleaning procedures, alphabetizing games, vacuuming etc
  • Locking up, counting and refilling safe and registers, preparing store for opening next day)
  • Keeping store marketing up-to-date and refreshed (All store signage, posters, sales, banners, value towers etc, get changed every two weeks or less by store vendors.) Teamwork (Teamwork is 90% of the store manager’s job
  • Coaching, training, driving results, and working to create a healthy, well-performing environment is essential to the manager’s everyday job.) Shipments (Packing and processing store orders, and creating shipments for GameStop warehouses, or customers, and sending out overstocked product weekly to other stores in the country who need it.) Customer service (Helping guests learn about, and find video games, collectibles, technology, and other products.) Overall knowledge of store products (Employees must have a deep knowledge and understanding of most, if not all video games and video game systems, technology like keyboards, mouses, headsets, controllers, pc parts, cords, microphones, etc.) Having a clear understanding and implementation of corporate policy and procedures
  • Running POS systems
  • Handling guest issues and complaints
  • Leaving weekly performance feedback for all associates and reviewing DVR footage
  • Daily operational tasks assigned by district, or regional managers
  • Merchandising (Store is set to a certain planogram based on store traffic, size, and overall sales, so fixtures, walls, product, and marketing all must be neat, clean, and organized at all times.) Staying up to date on video game and pop culture news
  • Daily processing of distribution shipments for store.

Housekeeper

Morningstar Fellowship Church/Hotel
01.2015 - 03.2020
  • Stripping and cleaning hotel rooms (Taking out trash, vacuuming, washing bedding, making beds, washing windows, counters, surfaces, getting rooms ready for next check-in)
  • Worked as a server and cleanup crew for large events (Serving food, drinks, taking orders, setting up tables and decorations, then taking down and cleaning after, doing dishes, helping with kitchen staff)
  • Hospitality (Bell hopping, hotel check-in, bag service, overall customer service).

Education

High School Diploma -

South Carolina Virtual Charter School
Fort Mill, SC

Skills

  • Customer service
  • Clean and organized
  • Easygoing
  • Empathetic
  • Active Listener
  • Team Player
  • Loss Prevention
  • Retail Inventory Management
  • Employee Training
  • POS Systems
  • Payroll Management
  • Store Merchandising

References

  • Sarah Dellinger (Gamestop), 843-453-0067
  • William Blackwell (Gamestop), 704-293-5133
  • Al Wood (Morningstar Church/Hotel), 704-291-1712

Timeline

Cashier

Goodwill
01.2023 - Current

Store Manager

Gamestop
08.2021 - 11.2022

Housekeeper

Morningstar Fellowship Church/Hotel
01.2015 - 03.2020

High School Diploma -

South Carolina Virtual Charter School

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Maggie LaCross