Hi, I’m
MAGGIE LAJAUNIE
Nurse Executive
Austin,TX
Summary
20+ years of Nursing experience in steadily increasing leadership roles paired with an MBA. Executive experience in Healthcare, Telehealth, Women's and Children's, Operations, Strategy, and Relationship Building. Leadership grounded in Just Culture, creating spaces for belonging, vulnerability, continuous improvement, kindness and honest feedback. Passion for building creative solutions to improve care delivery, patient outcomes, and create meaningful change.
Overview
22
years of professional experience
Work History
Veta Health
Head of Clinical Services
01.2023 - Current
Job overview
- Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
- Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
- Developed strategic plans for the growth and expansion of clinical services, ensuring long-term organizational success.
- Established rigorous quality assurance processes, monitoring key performance indicators closely to ensure consistent delivery of high-quality clinical services across all departments.
- Fostered an inclusive work environment that valued diversity, leading to increased employee satisfaction and engagement levels.
- Streamlined clinical operations for improved efficiency through effective staff management and resource allocation.
- Implemented innovative technologies to enhance operational effectiveness and improve overall patient experience.
- Promoted a culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.
- Ensured patient safety by developing robust risk management strategies and proactively addressing potential issues before they escalated.
- Boosted staff morale with regular recognition for exceptional work performance and contributions to the team''s overall success.
BB IMAGING
COO AND MANAGING DIRECTOR
05.2022 - 01.2023
Job overview
- Managed 120+ clinical team members across multiple ultrasound modalities in 9 states
- Responsible for executive leadership across multiple business lines including Marketing, Sales and Development, People and Culture, Finance and Operations supporting $11M revenue with 70% growth in 2022
- Co-led company's first M&A successfully, including ongoing culture integration
- Identified policy and process gaps, creating and implementing new processes to improve accountability and efficiency across the organization
- Responsible for creating and measuring financial improvements around onsite services, staffing, and improved resource management
- Created and implemented new invoice process to move from variable per-patient agreements to predictable daily rate contracts, nearly eliminating manual processes, leading to FTE cost savings, increasing profitability and creating sustainable service offerings
- Leadership style focused on creating a culture of safety for team members to belong, feel valued, and speak honestly to improve communication and decrease risk financially and legally
- Process improvement focused on creating operations that are documented, repeatable, measurable and hard-wired to create efficiency, cost-savings, and increased profitability
- Eliminated duplicative regional roles, moving these into centralized remote positions, creating the Smart Scheduling Office and Regional Director Support Specialist role focused on improving support using data analysis and rethinking the way work is done to increase clinical team satisfaction.
HCA HEALTHCARE
TELEHEALTH WOMENS & CHILDRENS STRATEGY AND IMPLEMENTATIONS DIRECTOR
05.2019 - 04.2022
Job overview
- Aligned with Telehealth and Women's & Children's corporate teams to ensure collaboration, coordination and effective delivery of shared objectives
- Completed internal assessments of facility and division-based solutions, integrating into enterprise strategy; identified top target markets for growth and prioritized implementations accordingly
- Researched and created pro-forma for financial analyses of new growth opportunities
- Lead efforts to develop standardized reporting, process, and program development criteria
- Reviewed and provided direction on legal exhibits pertaining to Women's and Children's Telehealth Services
- Customized strategies to meet facility needs, including IT solutions, workflows, activations and success metrics
- Created business plan and pro forma to stand up internal virtual MFM practice to support MFM programs across HCA with inpatient and outpatient support; balanced revenue and profitability goals with patient and outcome focused needs
- Supported TelePsychiatry Service Line with Quality Improvement initiatives, operations and project management
- Completed HCA Quality University.
HCA HEALTHCARE, ST DAVIDS HEALTHCARE
WOMENS & NICU PHYSICIAN RELATIONS SPECIALIST
09.2012 - 05.2019
Job overview
- Responsible for business and strategy development to grow Womens and NICU service lines
- Collaborated with Oncology to grow Womens Oncology service line, surgeries, testing and treatment
- Developed programs and strategies to collect and interpret data, create stickiness with physician customers, improve patient outcomes and increase customer loyalty
- Built network to share best practices resulting in increase of high value patient transfers throughout HCA
- Developed, designed, implemented and grew TeleMFM program
- Increased outreach markets from 100 to 200+ mile radius, increased affiliations from 3 to 22, and received high-risk transports from 8 new hospitals
- 60% sales growth of patient transfers from non-HCA facilities resulting in multimillion-dollar revenue increase.
HCA HEALTHCARE, ST DAVIDS SOUTH AUSTIN MEDICAL CENTER
NICU MANAGER
04.2012 - 09.2012
Job overview
- Increased acuity by increasing staff skillset and care delivery capabilities (CPAP, central line management, and high-risk delivery competency) resulting in improved average daily census and revenue growth
- Collaborated with Women's Services Director to recruit new physicians by building trust and respect for our neonatal services program.
HCA HEALTHCARE, ST DAVIDS NORTH AUSTIN MEDICAL CENTER
NEONATAL ICU MANAGER
12.2010 - 04.2012
Job overview
- Responsible for managing NICU and Nursery day-to-day operations, promoting positive and safe working environments, and maintaining appropriate number and skill set of staff
- Managed 100+ FTEs
- Collaborated with Neonatal Medical Director to ensure exceptional clinical outcomes above national standards
- Supported Neonatal Nursing Director on budgetary and financial obligations, staff and physician satisfaction, expansion and strategic planning
- Provided 24-hour management coverage of the unit
- Served on multiple unit-based and hospital-based committees.
HCA HEALTHCARE, ST DAVIDS NORTH AUSTIN MEDICAL CENTER
NEONATAL ICU EDUCATOR
10.2008 - 12.2010
Job overview
- Responsible for hiring and onboarding NICU nurses to prepare for expansion from 16-bed unit to a 36-bed unit
- Managed orientation for new NICU/Nursery nurses
- Developed staff education on best-practices and ever-changing processes, created Newborn Assessment class for all Women's Services new hires, delivered ongoing education to develop skills and improve care delivery for all newborn and NICU care nurses
- Responsible for auditing and managing data for Vermont Oxford, used data to institute changes in practice to improve outcomes
- Rolled out computer charting for NICU
- Co-developer of the NICU SNAP fellowship.
DELL, INC
SALES PROFESSIONAL
06.2008 - 10.2008
Job overview
- Assisted customers in choosing the best electronics/accessories solution for their needs
- Acknowledged for top sales and customer satisfaction award.
HCA HEALTHCARE, ST DAVIDS NORTH AUSTIN MEDICAL CENTER
REGISTERED NURSE
10.2005 - 06.2008
Job overview
- Level III, 16 bed unit, rapidly growing service line
- Charge Nurse and Preceptor.
MEMORIAL HERMANN HOSPITAL
TRAVEL REGISTERED NURSE
07.2005 - 10.2005
Job overview
- Contract assignment
- Learned to be self-sufficient and adapt quickly in a new and frequently changing environment.
CARILION ROANOKE COMMUNITY HOSPITAL
REGISTERED NURSE
09.2003 - 06.2005
Job overview
- High-risk, regional facility, 60 bed unit
- Developed critical thinking skills and strong assessment technique in high stress situations.
HCA HEALTHCARE, MONTGOMERY REGIONAL HOSPITAL
REGISTERED NURSE
08.2002 - 09.2003
Job overview
- Rural hospital Labor & Delivery, Post Partum, Nursery, NICU, and Gynecology
- Built base for intentional communication skills to ensure safe patient care.
Education
AUSTIN COMMUNITY COLLEGE
CALCULUS PRE-REQS
05.2018
TEXAS STATE UNIVERSITY
MASTER OF BUSINESS ADMINISTRATION
05.2008
University Overview
Honors: Beta Gamma Sigma Business Honors Society, Texas Business Hall of Fame Scholarship, 2008 Outstanding Graduate Business Student of the Year, HC Vivian Memorial Endowed Business Scholarship, McCoy Fellow Scholarship
UNIVERSITY OF LOUISIANA AT LAFAYETTE
BACHELOR OF SCIENCE IN NURSING
05.2002
University Overview
Honors: Sigma Theta Tau International Honor Society of Nursing, Student Nurses Association Treasurer
Skills
- Executive Leadership
- Relationship Development and Management
- Operational Efficiencies and Hard-wiring
- Extensive Clinical Knowledge
- Strategy Creation and Alignment
- Data Analysis and Interpretation
- Process Improvement and Measurement
- Change Management
- Quality Improvement
- Certified RNC-NICU
Activities
I am continually developing my leadership skills, striving towards being a trauma-informed leader. I stay connected to clinical developments as a member of multiple national and local Nurse Associations and occasionally reading research journals. In my spare time I enjoy yoga, meditation, cooking, reading, traveling and spending time with family and friends. In the future, I'd love to return to school to study Behavioral Economics.
Personal Information
Title: BSN, MBA
Timeline
Head of Clinical Services
Veta Health
01.2023 - Current
COO AND MANAGING DIRECTOR
BB IMAGING
05.2022 - 01.2023
TELEHEALTH WOMENS & CHILDRENS STRATEGY AND IMPLEMENTATIONS DIRECTOR
HCA HEALTHCARE
05.2019 - 04.2022
WOMENS & NICU PHYSICIAN RELATIONS SPECIALIST
HCA HEALTHCARE, ST DAVIDS HEALTHCARE
09.2012 - 05.2019
NICU MANAGER
HCA HEALTHCARE, ST DAVIDS SOUTH AUSTIN MEDICAL CENTER
04.2012 - 09.2012
NEONATAL ICU MANAGER
HCA HEALTHCARE, ST DAVIDS NORTH AUSTIN MEDICAL CENTER
12.2010 - 04.2012
NEONATAL ICU EDUCATOR
HCA HEALTHCARE, ST DAVIDS NORTH AUSTIN MEDICAL CENTER
10.2008 - 12.2010
SALES PROFESSIONAL
DELL, INC
06.2008 - 10.2008
REGISTERED NURSE
HCA HEALTHCARE, ST DAVIDS NORTH AUSTIN MEDICAL CENTER
10.2005 - 06.2008
TRAVEL REGISTERED NURSE
MEMORIAL HERMANN HOSPITAL
07.2005 - 10.2005
REGISTERED NURSE
CARILION ROANOKE COMMUNITY HOSPITAL
09.2003 - 06.2005
REGISTERED NURSE
HCA HEALTHCARE, MONTGOMERY REGIONAL HOSPITAL
08.2002 - 09.2003
AUSTIN COMMUNITY COLLEGE
CALCULUS PRE-REQS
TEXAS STATE UNIVERSITY
MASTER OF BUSINESS ADMINISTRATION
UNIVERSITY OF LOUISIANA AT LAFAYETTE
BACHELOR OF SCIENCE IN NURSING
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