Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maggie Lamanna

Vail,CO

Summary

To obtain a position with a strong company which promotes a challenging and progressive learning environment, where my skills and experience can contribute to the successful growth of the company.

Professional and reliable professional with hands-on experience in event setup, coordination, and guest service. Skilled in logistics, problem-solving, and maintaining high standards in fast-paced environments. Strong focus on teamwork, adaptability, and achieving successful outcomes. Recognized for excellent communication, organizational skills, and proactive approach to meeting diverse guest and event needs.

Overview

6
6
years of professional experience

Work History

Event Team Member

Nova Guides
05.2025 - Current
  • Help with set up and break down of event equipment, spot cleaning facilities during events.
  • Drive guests, assist with catering efforts, and report to the event coordinator.
  • Serve food to event guests, and attends to guests' needs throughout the event.
  • Serve alcoholic and non-alcoholic beverages to event guests responsibly.

Concierge

Sonnenalp Hotel
10.2023 - Current
  • Welcome guests upon arrival and confirm reservations.
  • Manage email communications to/from guest and administration to ensure superb customer service and seamless reservations for in-house and outside services.
  • Act as a point of reference for guests who need assistance or information or information and attend to their wishes and requirements.
  • Acquire extensive knowledge of the premises and the nearby businesses and venues to make most suitable recommendations.
  • Arrange transportation and excursions upon request.
  • Answer phone and make reservations, take and distribute messages or mail and redirect calls.
  • Respond to complaints and find appropriate solutions.
  • Generate guest’s itinerary for entire stay.
  • Develop and expand network of contacts throughout community.

Guest Activities Coordinator

Sonnenalp Hotel
11.2022 - 10.2023
  • Coordinate, manage, and lead on and off-property activities for Sonnenalp guests, such as guided hiking & snowshoe tours, scenic driving tours, kid club activities, and special guest requests.
  • Strive to create a memorable vacation experience for all Sonnenalp guests.
  • Create, schedule, organize, host and track weekly hotel activities.
  • Maintain a weekly activities planner included in the welcome packet for guests and owners.
  • Collect waivers, take photos, spread knowledge, make it fun!
  • Promote activities on-property.
  • Maintain supplies and inventory.
  • Pursue learning & development, cross-training, and attend training sessions and staff meetings.
  • Maintain permit with the United States Forest Service and adhere to all policies and procedures.

Account Coordinator

OfficeScapes
06.2022 - 09.2022
  • Fulfill and manage client orders and requests for pricing, specifications, information, and service for assigned clients and sales team
  • Pricing quotes accurately and according to customer deadlines
  • Reviewing and monitoring status reports to ensure proper and timely resolution
  • Supporting and assisting the sales department
  • Understanding and following policies and procedures

Sales Associate

Orange Theory Fitness
02.2022 - 06.2022
  • Selling memberships
  • Manage member accounts
  • Promotion of Orange Theory to prospective members
  • Greet and welcome new members, find out their goals and educate them about Orange Theory
  • Remediate customer issues
  • Answer phones and respond to e-mail
  • Be the front line, positive image for the gym

Bartender

Kavasutra - Kava Bar
07.2021 - 06.2022
  • Educate customers about kava and provide kava drinks for the customers
  • Provide assistance with inventory
  • Maintain cleanliness of the bar
  • Listen and visit with customers providing a fun and relaxing environment
  • Promoting Kavasutra on social media

Banquet server

Marriott hotels
03.2019 - 03.2020
  • Set up for events, i.e. weddings, reunions, conferences and special events
  • Serving guests
  • Replenishing the buffet
  • Bartending
  • Cleaning the banquet facility after the event

Education

Bachelor's of Science - Natural Resource Recreation & Tourism

CSU
Ft. Collins, CO
12.2021

Skills

  • Strong interpersonal abilities
  • Strong customer service abilities
  • Composure under pressure
  • Meticulous attention to detail
  • Organizational expertise
  • Collaborative team member
  • Self-motivated professional
  • Commitment to continuous learning

Timeline

Event Team Member

Nova Guides
05.2025 - Current

Concierge

Sonnenalp Hotel
10.2023 - Current

Guest Activities Coordinator

Sonnenalp Hotel
11.2022 - 10.2023

Account Coordinator

OfficeScapes
06.2022 - 09.2022

Sales Associate

Orange Theory Fitness
02.2022 - 06.2022

Bartender

Kavasutra - Kava Bar
07.2021 - 06.2022

Banquet server

Marriott hotels
03.2019 - 03.2020

Bachelor's of Science - Natural Resource Recreation & Tourism

CSU