Maggie Land
Ormond Beach,FL
Overview
16
16
years of professional experience
Work History
Medical Administrator
Advanced Sleep & Respiratory Institution (Pulmonary Specialist)
Ormond Beach, FL
02.2025 - 10.2025
- Managed day-to-day administrative operations for a pulmonology and sleep medicine practice, ensuring efficient patient flow and office functionality.
- Scheduled and coordinated patient appointments, sleep studies, and follow-up visits in accordance with provider availability and insurance requirements.
- Verified insurance eligibility and obtained pre-authorizations for diagnostic tests, durable medical equipment (DME), and specialist referrals.
- Maintained accurate and confidential electronic medical records (EMR), including patient intake, test results, and physician documentation.
- Communicated test results, physician instructions, and care plans to patients while maintaining HIPAA compliance.
- Supported physicians and respiratory therapists by preparing charts, managing referrals, and ensuring all clinical documentation was complete before visits.
- Processed billing and coding information for sleep studies, pulmonary function tests (PFTs), and office visits to facilitate timely reimbursement.
- Assisted patients with CPAP/BiPAP education, equipment coordination, and troubleshooting in collaboration with DME vendors.
- Handled high-volume phone and email communication with patients, referring providers, and insurance companies.
- Oversaw medical supply ordering and inventory management for respiratory and sleep study equipment.
- Trained and supervised front office staff on scheduling protocols, EMR usage, and patient service standards.
- Ensured compliance with clinical and administrative policies, including OSHA and HIPAA regulations.
Customer Service Manager
Trinity Moving and Storage/ Express Moving
01.2018 - 12.2023
- Provided clients guidance and solutions throughout their long distance move.
- Our overall objective is to get the clients household goods moved across state lines safely, professionally, and stress-free.
- Personal objective was to problem solve and anticipate a client’s needs and help meet those objections in a suitable and timely manner.
- Responsible for teaching and guiding my peers the importance of a transitional long distance move and how to properly meet a client’s needs with the highest professionalism.
- Organized routes and commutes for our in house carrier in a sufficient and timely manner while maintaining a suitable budget.
- Maintaining a level of professionalism and bond with the subcontractor.
- Overall knowledge of how the industry works through years of experience to provide suitable solutions for our entire business as a whole.
Tech Support for Quickbooks Enterprise Solutions (IT)
Frontier Communications
01.2016 - 01.2017
- Provided the highest level of customer service, with the ability to anticipate customer needs and implement solid solutions derived from multiple information sources.
- Provided the clients with the most exceeding customer service objectives by communicating accurate information.
- Used company practices, procedures and policies to troubleshoot and resolve known issues and address routine customer questions.
- Identified, communicated and participated in the process of growth, and improvement within the software itself having to remain upbeat and able to adapt to the change in the software. (Quickbooks).
- Established and escalated most issues that are not found in the existing resources that support SSRs.
- Formulated updates and reused knowledge and provided input to existing knowledge to form problems to be solved. Created knowledge content (articles) when they have a known solution that is not documented.
- Analyzed and diagnosed problems and applied the known solutions.
- Accountable for specific up-sell / cross-sell targets. Understanding the most commonly applicable and proactively applying the capabilities to the customer’s situation; and recommended additional contributions when appropriate.
Medical Receptionist
Barnett Dermatology
01.2014 - 01.2016
- Greet and check in patients, schedule appointments, and manage phone inquiries.
- Verify insurance, process payments, and assist with billing questions.
- Maintain patient records, ensuring HIPAA compliance and data accuracy
- Coordinate with dermatologists, nurses, and labs for smooth patient flow.
- Handle medical referrals, prior authorizations, and prescription coordination.
- Utilize EMR systems and office equipment for efficient administrative support instructions.
- Provide patients with basic dermatology service information and post-visit.
Medical Supply Specialist
Medcare Diabetic & Medical Supplies
01.2013 - 01.2013
- Called prospective customers through automated dialing systems and telecom technologies
- Influenced customers to buy services and merchandise by following a prepared sales script, to include answering customer service related questions
- Completed orders by recording names, addresses and purchases; referring orders for filing
- Contributed to a team effort by resolving customer service related issues
- Maintained a safe and clean work environment by complying with procedures, rules, and regulations
- Recognized for employee of the month for top sales in the months of June and July
Assistant Loan Officer
Mortgage Investors Corporation
01.2010 - 01.2013
- Sold VA Loans to 10 markets across the southeast region
- Refinanced hybrid loans to lower interest rate and lower monthly payments
- Met outbound calls and sales metrics on a daily and weekly basis
- Provided exceptional customer service and served as a point of contact for all loan related related inquiries from 50+ customers at any given time
- Recognized as top Assistant Loan Officer, to include top 10% of sales for the SouthEast region
Education
Cosmetology Program
International Academy
01.2024
BAS - Supervision and Management
Daytona State College
01.2017
AA - Liberal Arts
Florida State University
01.2010
Skills
- Medical office Management
- Customer Service Relations
- Outbound Sales
- Microsoft Office Proficient
- Time Management
- EMR Proficient
- Meeting Deadlines
- Honest, Organized and Reliable
Timeline
Medical Administrator
Advanced Sleep & Respiratory Institution (Pulmonary Specialist)
02.2025 - 10.2025
Customer Service Manager
Trinity Moving and Storage/ Express Moving
01.2018 - 12.2023
Tech Support for Quickbooks Enterprise Solutions (IT)
Frontier Communications
01.2016 - 01.2017
Medical Receptionist
Barnett Dermatology
01.2014 - 01.2016
Medical Supply Specialist
Medcare Diabetic & Medical Supplies
01.2013 - 01.2013
Assistant Loan Officer
Mortgage Investors Corporation
01.2010 - 01.2013
Cosmetology Program
International Academy
BAS - Supervision and Management
Daytona State College
AA - Liberal Arts
Florida State University