Maggie Lara

Kohls Department Store

10.2019 - Current

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Redeemed coupons to discount purchases.
Processed refunds and exchanges in accordance with company policy.
Maintained current knowledge of store promotions and highlighted sales to customers.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Met customer service goals and exceeded customer expectations.
Developed and managed relationships with customers to increase customer loyalty.
Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Maintained customer satisfaction with quick and professional handling of product returns.
Utilized POS system to handle customer cash and credit card transactions.
Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Resolved customer complaints and maintained clean and tidy checkout area.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.