Maggie Laskowski
Hoffman Estates,IL
Summary
Results-driven professional with extensive experience in utilizing proprietary systems such as Cerner, Meditech, and Athena, with a strong understanding of ICD-10 and CPT coding. Proficient in general bookkeeping, including payables and receivables, with expertise in QuickBooks to streamline financial processes. Highly skilled in Microsoft Word and Excel, adept at maintaining, updating, and retrieving files while efficiently operating general office equipment. Exceptional customer service abilities ensure effective handling of inquiries and phone conversations while maintaining a professional and informative demeanor. Fluent in English and Polish, enhancing communication with diverse clientele.
Overview
17
17
years of professional experience
1
1
Certification
Work History
FINANCIAL COUNSELOR/Patient Access Representative
Ascension Behavioral Health Hospital
Hoffman Estates, Illinois
03.2017 - Current
- Responsible for financial counseling of all patients receiving services or expected to receive services at ABBH
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Prioritize, coordinate, and completes patient accounts to ensure that patient financial obligations are met
- Assist patients with completing financial assessment applications, makes eligibility determinations and promptly notifies patients pf outcome
- Identifies and councils financially unsecured patients regarding payment options or financial assistance program based on hospital policies and procedures
- Calculates and estimates patient charges, as needed, and informs patients of their financial liability ((insurance limits and copay, co-insurance, deductible responsibilities)
- Maintains patient confidentiality per HIPAA regulations.
- Communicates with utilization review staff on in-patients and out-patients.
- Adheres to all financial counseling and collection guidelines as established by Ascension Health
- Cultivated a positive, non-judgmental environment for patients openly discuss their financial challenges and concerns.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Worked directly with patient to provide financial counseling and education using individualized counseling model and personal finance course.
FRONT DESK MANAGER/INSURANCE SPECIALIST
Active Care Center
Arlington Heights, IL
01.2009 - 01.2018
- Performs a variety of clerical functions; filling, photo coping, scanning, shredding, mailing, and recall notices to the customers
- Schedule appointment, check in and check out patients
- Obtain complete and accurate clinical, demographic and financial information.
- Enters data in Electronic Medical Record
- Answers patient questions about insurance, appointment and other general practice
- Collects payments and maintains daily balance sheet
- Contacts the insurance carriers to verify coverage.
- Follows up on outstanding claims
- Post the charges, submit the insurance claims
- Manages and follows up on Workers Compensation and Personal Injury accounts
- Cooperates with patient’s attorneys, collections agencies, other doctor’s offices and radiology centers
- Monitored patient's feedback and identified areas of improvement.
- Managed team schedules, ensuring adequate staffing levels for optimal operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed patients upon arrival.
Education
HIGH SCHOOL GRADUATE -
MGR OF SOCIOLOGY - SOCIAL STUDIES
University of Warsaw
Skills
- Medical Software: Cerner, Athena, Medisoft, Medisoft, , Microsoft Word, Excel
- Effective customer communication by attention to detail
- Problem-solving by critical thinking,analyzing,and decision making,conflict resolution
- Relations building's being honest and dependable,teamwork and collaboration partner
- Multitasking and organization to improve the company needs
- Insurance verification,knowledge to share and educate patient
Accomplishments
- Supervised team of 6staff members.
- Achieved medical billing by completing 2 yrs contract with accuracy and efficiency.
Certification
Medical Billing Certificate
Languages
English
Full Professional
Polish
Native or Bilingual
Russian
Limited Working
Timeline
FINANCIAL COUNSELOR/Patient Access Representative
Ascension Behavioral Health Hospital
03.2017 - Current
FRONT DESK MANAGER/INSURANCE SPECIALIST
Active Care Center
01.2009 - 01.2018
MGR OF SOCIOLOGY - SOCIAL STUDIES
University of Warsaw
HIGH SCHOOL GRADUATE -
Similar Profiles
Carol ObregonCarol Obregon
Administrative Clerk (PRN) at Ascension Saint Thomas Behavioral Health HospitalAdministrative Clerk (PRN) at Ascension Saint Thomas Behavioral Health Hospital
Shakira BessShakira Bess
LPN at Ascension Saint Thomas Behavioral HealthLPN at Ascension Saint Thomas Behavioral Health
Aneta PlatekAneta Platek
RN Staff Nurse at Ascension Behavioral HealthRN Staff Nurse at Ascension Behavioral Health
Myra CalicaMyra Calica
US IT Product Manager - Treasury/Tax at Aon CorporationUS IT Product Manager - Treasury/Tax at Aon Corporation
Edward ElsenbroekEdward Elsenbroek
Courier at FedExCourier at FedEx