Maggie Lee
Maplewood,MN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Financial expertise, including competitive offerings, pricing and market positioning. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Financial, Team building expertise, including competitive offerings, pricing and market positioning.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Insurance Office Manager
Nexvision Financial Group
01.2009 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
- Evaluated employee records and productivity and submitted evaluation reports.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
Education
No Degree - Business Communications
Inver Grove Heights Community College
Inver Grove Heights, MNInsurance Licensed - Financial Planning And Services
East High School
Green Bay, WI06.2007
Skills
- CRM Software
- Sorting and Labeling
- Senior Leadership Support
- Written Communication
- Business Administration
- Mail Handling
- Customer Relations
- Team Bonding
- Report Writing
- Policy and Procedure Modification
- Travel Coordination
- Account Reconciliation
- Database Administration
- Project Management
- Workflow Planning
- Financial Reporting
- Client Correspondence
- Policy Implementation
- Organizational Skills
- Administering Payroll
- Budget Administration
- Coaching and Training
- Proposal Writing
- Clerical Support
- File and Data Retrieval Systems
- Financial Accounting
- Training and Development
- Conflict Management
- Regulatory Compliance
- Technical Support
- Staff Training
- Data Communications
- Administrative Oversight
- Strategic Planning
- Event Coordination
- Presentation Design
- Workflow Optimization
- Financial Tracking
- Calculating Deductions
- Biweekly Payroll Processing
- Calendar Management
- Office Management Software
- Performance Improvement
- Report Preparation
- Accounts Payable and Receivable
- Office Supplies and Inventory
- Microsoft Office
- Human Resources
- Billing and Invoicing
- Volunteer Relations
- Scoping Components
- Trial Proceedings
- Excellent Multitasking Abilities
- Monthly Closings
- Meeting Coordination and Support
- Database Maintenance
- Microsoft Publisher
- Leadership and Change Management
- Executive Travel
- Travel Arrangement Management
- Customer Service Management
- Handling Complaints
- Financial Management and Reporting
- Photography Shoots
- Licensing Requirements
- Inquiry Requests
- Reading Comprehension
- Enforce Policies
- Preparing Proposals
- Advanced Arrangements
- Email Correspondence
- Administration and Operations
- Calculate Commissions
- Profit and Loss Statements
- Evaluate Performance
- Hotel Accommodations
- Research and Analysis
- Report Preparation and Analysis
- Scheduling
- Budgeting
- Documentation
Certification
- Insurance License - 2009-current
Sewing, running, hiking, Crime Investigation Series
During my free time, I love sewing and being crafty. Along with nature walks to running and hiking. Many televised programs that intrigues my complex analytical mind is Crime Investigations as to Files unsolved. I find these activities/shows therapeutic yet a rush of excitement with a bit of mystery to keep my mind thinking.
Languages
Hmong
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Insurance Office Manager
Nexvision Financial Group
01.2009 - Current
No Degree - Business Communications
Inver Grove Heights Community College
Insurance Licensed - Financial Planning And Services
East High School
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