Maggie Lipani
Leesburg,VA
Summary
Accomplished in the aviation sector, adept at customer complaint resolution and interdepartmental communication, showcased during tenure at United Airlines. Enjoy planning and multitasking, with a knack for enhancing operational efficiency. Contributed to improvements in customer satisfaction and team productivity, leveraging knowledge of the aviation industry and good planning skills.
Overview
28
28
years of professional experience
Work History
Customer Service Lead
United Airlines
10.1996 - Current
- Address escalated customer concerns promptly, ensuring satisfactory resolutions while preserving customer integrity
- Lead regular team meetings to review and prepare for the daily afternoon and evening operation
- Maintain strong working relationships and collaborate regularly with CBP, TSA, above and below the wing management adjusting team strategy throughout the day
- Assist with returning inadmissible aliens, placing various baggage, boxes etc. in-bond
- Write and coordinate daily shift schedules
- Created a power point presentation on bag tag edits using Map Device for international arrivals agents
- Created power point presentations to train agents in Damages and Lost Articles
- Upgrade Supervisor International Arrivals when asked during 2023-2024
Aircraft Dispatcher
Independence Air
01.2001 - 01.2006
- Analyzed and evaluated meteorological information to determine potential hazards to the safety of flight and to select the most desirable and economic route of flight
- Computed the amount of fuel required for the safe completion of flight according to type aircraft, distance of flight, maintenance limitations, weather conditions, and minimum fuel requirements prescribed by federal aviation regulations
- Prepared flight plans containing information such as maximum allowable takeoff and landing weights, weather reports, field conditions, NOTAMS, and other components required for the safe operation of flight
- Signed the dispatch release authorizing the flight to depart
- Flight follow from takeoff to landing monitoring weather, aircraft position, aeronautical navigation charts and the progress of flight.
- Updated the pilot in command of significant changes to weather or the flight plan and recommended alternates, such as changing course, altitude and if required enroute landings
- Delayed or cancelled flights if unsafe conditions threatened its safety
Education
Aircraft Dispatcher
Sheffield School of Aeronautics
Fort Lauderdale, FLBachelor of Science -
Rochester Institute of Technology
Rochester, NYSkills
- Customer Complaint Resolution
- Interdepartmental communication
- Preparation and Multi task
- Good planning skills
- Knowledge of the aviation industry
Timeline
Aircraft Dispatcher
Independence Air
01.2001 - 01.2006
Customer Service Lead
United Airlines
10.1996 - Current
Aircraft Dispatcher
Sheffield School of Aeronautics
Bachelor of Science -
Rochester Institute of Technology