Summary
Overview
Work History
Education
Skills
Timeline
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Maggie Lonsdale

Maggie Lonsdale

Rocklin,CA

Summary

Experienced professional with a strong background in management and customer service. Skilled in team leadership, process optimization, and delivering exceptional customer experiences.

Overview

5
5
years of professional experience

Work History

Salon Coordinator

Lavish Locks
09.2019 - 06.2023
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Handled employee scheduling and coverage needs during business hours.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Cross-sold and up-sold new haircare products, increasing earnings monthly.

Hostess

Paul Martins American Grill
12.2017 - 03.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Certification - Business

PIP University
01.2023

Cosmetology License -

Citrus Heights Beauty College, Inc.
Citrus Heights, CA
09.2017

High School Diploma -

Granite Bay High School
Granite Bay, CA
05.2016

Skills

  • Training
  • Performance Improvement
  • Recruitment and Hiring
  • Employee Retention
  • Scheduling
  • Revenue Growth
  • Employee Relations
  • Time Management
  • Business Development
  • Customer Service
  • Problem-Solving Skills

Timeline

Salon Coordinator

Lavish Locks
09.2019 - 06.2023

Hostess

Paul Martins American Grill
12.2017 - 03.2020

Certification - Business

PIP University

Cosmetology License -

Citrus Heights Beauty College, Inc.

High School Diploma -

Granite Bay High School

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Maggie Lonsdale