Maggie Lonsdale
Rocklin,CA
Summary
Experienced professional with a strong background in management and customer service. Skilled in team leadership, process optimization, and delivering exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Salon Coordinator
Lavish Locks
09.2019 - 06.2023
- Oversaw salon employee performance, facility cleanliness, and sales.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Achieved personal sales goals by upselling products to meet individual needs.
- Cross-sold and up-sold new haircare products, increasing earnings monthly.
Hostess
Paul Martins American Grill
12.2017 - 03.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Certification - Business
PIP University
01.2023
Cosmetology License -
Citrus Heights Beauty College, Inc.
Citrus Heights, CA09.2017
High School Diploma -
Granite Bay High School
Granite Bay, CA05.2016
Skills
- Training
- Performance Improvement
- Recruitment and Hiring
- Employee Retention
- Scheduling
- Revenue Growth
- Employee Relations
- Time Management
- Business Development
- Customer Service
- Problem-Solving Skills
Timeline
Salon Coordinator
Lavish Locks
09.2019 - 06.2023
Hostess
Paul Martins American Grill
12.2017 - 03.2020
Certification - Business
PIP University
Cosmetology License -
Citrus Heights Beauty College, Inc.
High School Diploma -
Granite Bay High School
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