Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Hi, I’m

Margarita Luna

Peer Policy Analyst
Austin,TX
Margarita Luna

Summary

Energetic Justice Impacted professional bringing robust background in organizing and community building to empower others to use their lived experience to imagine and prepare for policies that support equity and inclusion. Driven to craft targeted messaging to promote and inform general public of events, promotions and campaigns. Demonstrated leadership skills with the ability to motivate team members, strengthen brand loyalty and exceed performance benchmarks. Goal oriented, driven and motivated to help organizations thrive.

Overview

11
years of professional experience
1
Certificate

Work History

Texas Center For Justice And Equity
Austin, TX

Hogg Foundation Peer Policy Fellow
01.2020 - Current

Job overview

  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
  • Responded to requests for information from media or designated appropriate spokesperson or information source.
  • Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
  • Created unified messaging of public relations efforts in conjunction with over 5 advertising campaigns by working closely with marketing peers.
  • Prepared or edited organizational publications such as quarterly newsletters or stockholder reports for internal or external audiences.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Cottage Shop
Houston, Texas

Retail Receptionist
01.2018 - 01.2019

Job overview

  • Answered approximately 50 inbound calls daily, maintained employee records and directories, preserved security and monitoring logbook, issued visitor badges, selected merchandise to increase company growth and revenue using sales maximization, greeted and directed visitors in professional manner.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Sonic
Houston, Texas

Restaurant Manager
01.2012 - 01.2014

Job overview

  • Hired, trained and managed team of 8-10 employees
  • Maintained restaurant revenue, profitability and handled deposits of more than $3,000.00 per shift
  • Provided OSHA training, enforced and evaluated employees against OSHA state requirements.
  • Carefully interviewed, selected, trained and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Call Center FTC
Houston, TX

Office Administrator
01.2008 - 01.2011

Job overview

  • Provided diligent record keeping while maintaining confidentiality of customer and company information.
  • Interacted with 50 customers per day by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased floor donations 15%

Family Practice
Houston, TX

Medical Assistant
01.2006 - 08.2008

Job overview

  • Directed 20 patients per day to exam rooms, fielded questions and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed clinical procedures and gathered patient data for interpretation by physician.

Education

Via Hope
Austin, TX

Reentry Peer Specialist Texas Certification Board from Reentry Peer Support
2022

Just Leadership USA
New York, NY

Certificate from Organizational Leadership
10.2021

University Overview

  • Scholarship Recipient
  • Professional development completed virtually

Leading Change Network
Cambridge, MA

Certification from Train The Trainer
2021

Academy of Heathcare Professionals
Houston, TX

Certified Medical Assistant Academy of Healthcare Professions from Medical Assistant
2006

Conroe Independent School
Conroe, TX

GED
1996

Skills

  • Microsoft: Word, Excel and PowerPoint
  • Community Organizing
  • Managing Campaigns
  • Policy Preparation
  • Public Relations Strategy
  • Promotion and Advertising
  • Media Response Requests
  • Program Planning

Affiliations

  • Hogg Foundation
  • Grassroots Leadership
  • Just Leadership USA
  • Alliance for Safety and Justice
  • National Alliance for Incarcerated and Formerly Incarcerated Women and Girls

Certification

  • Certified Re-entry Peer Specialist
  • Leadership and Public Narrative Training

Timeline

Hogg Foundation Peer Policy Fellow

Texas Center For Justice And Equity
01.2020 - Current

Retail Receptionist

Cottage Shop
01.2018 - 01.2019

Restaurant Manager

Sonic
01.2012 - 01.2014

Office Administrator

Call Center FTC
01.2008 - 01.2011

Medical Assistant

Family Practice
01.2006 - 08.2008

Via Hope

Reentry Peer Specialist Texas Certification Board from Reentry Peer Support

Just Leadership USA

Certificate from Organizational Leadership

Leading Change Network

Certification from Train The Trainer

Academy of Heathcare Professionals

Certified Medical Assistant Academy of Healthcare Professions from Medical Assistant

Conroe Independent School

GED
Margarita LunaPeer Policy Analyst