Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Margaret Mallory

Lebanon,TN

Summary

Personable and dedicated Customer Service Representative with extensive experience in the sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Personal Lines CSR

THW Insurance
Lebanon, TN
04.2023 - Current
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Conducted research to identify competitive rates and benefits offered by other providers.
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Processed payments received from clients promptly according to established procedures.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.

Sales Associate

ZALES, THE DIAMOND STORE
Lebanon, TN
11.2020 - 02.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Tracked sales performance metrics to identify trends in the market place.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Suggested ideas for improving store operations and increasing profits.
  • Developed and executed social media marketing campaigns to increase brand awareness, engagement, and website traffic.
  • Created content for various social media platforms including Facebook, Twitter, Instagram, LinkedIn, YouTube, and Google+.
  • Managed multiple accounts on a daily basis including responding to comments and questions in a timely manner.
  • Provided creative ideas for content creation and optimization of social media channels.
  • Assisted in developing social media policies that aligned with company values and objectives.
  • Researched competitors' activities on social media in order to stay ahead of the curve.
  • Planned advertising campaigns for online, print and other mediums.

Sales Associate

Scrub Hub
Donelson, TN
05.2018 - 02.2020
  • Prepared merchandise for purchase or rental.
  • Bagged or packaged purchases and wrapped gifts.
  • Placed special orders or called other stores to find desired items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Exchanged merchandise for customers and accepted returns.
  • Described merchandise and explained use, operation and care.
  • Recommended, selected and located merchandise based on customer desires.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended merchandise to customers based on needs and preferences.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Greeted customers to determine wants or needs.

Sales Lead

Gymboree Group
Bowling Green, KY
05.2018 - 03.2019
  • Greeted customers, answered questions and provided product information.
  • Assisted in stocking shelves with merchandise and maintained store displays.
  • Processed cash and credit card payments accurately and efficiently.
  • Provided customer service to ensure a positive shopping experience for all customers.
  • Handled returns and exchanges of merchandise in accordance with company policy.
  • Performed inventory management duties such as tracking stock levels, restocking items and reporting shortages to supervisor.
  • Utilized point-of-sale system for processing transactions quickly and accurately.
  • Resolved discrepancies between physical inventory counts and computer generated reports.
  • Initiated friendly conversation with customers to determine level of assistance required.

Education

Associate's degree - General Studies

Volunteer State Community College
05.2018

Skills

  • Sales Experience
  • Sales Management
  • Store Management Experience
  • Leadership Experience
  • Leadership Development
  • Closing
  • Opening
  • Key holder
  • People Leadership
  • Money Handling
  • Organizational Skills
  • Sales Management (2 years)
  • Retail Sales
  • Answering phones
  • Microsoft Word
  • Typing
  • Customer service (4 years)
  • Customer support
  • Front desk
  • Auditing (1 year)
  • Filing (1 year)
  • Marketing (2 years)
  • Communication skills (4 years)
  • Social media marketing
  • Social media management
  • Digital marketing
  • Presentation skills
  • IOS
  • Windows
  • Inbound and Outbound Calling
  • Credit card payment processing
  • Retail sales customer service

Certification

  • CPR Certification
  • First Aid Certification

Affiliations

  • Kayaking
  • Hiking
  • Planning Parties

References

References available upon request.

Timeline

Personal Lines CSR

THW Insurance
04.2023 - Current

Sales Associate

ZALES, THE DIAMOND STORE
11.2020 - 02.2023

Sales Associate

Scrub Hub
05.2018 - 02.2020

Sales Lead

Gymboree Group
05.2018 - 03.2019

Associate's degree - General Studies

Volunteer State Community College

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Margaret Mallory