Summary
Overview
Work History
Education
Skills
Timeline
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Maggie McCaffrey

Franklin,MA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

4
4
years of professional experience

Work History

Server

The Gavel Public House
11.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Works on nights with live music
  • Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for pub restaurant with social relevancy and intentionality

Restaurant Hostess

The Gavel Public House
07.2021 - 11.2021
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.

Coffee Barista

Crosbys Coffeehouse
05.2021 - 08.2021
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made 100-150 drinks a shift

Coffee Barista

Cake Bar
02.2021 - 05.2021
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Cashier

Piezonis Pizza
09.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Made salads,subs, pizzas etc.

Education

Some College (No Degree) - Apparel And Textile Manufacture, Business Marketin

University of Rhode Island
Kingston, RI

Skills

  • Greet Guests
  • Ability to Lift 30 Pounds
  • Service-Orientation
  • Stocking and Replenishing
  • Fast Pace Worker
  • Suggestive Selling
  • Cocktail Knowledge
  • To-Go Order Preparation
  • High-Energy and Stamina
  • Pos Operation
  • High-Volume Dining
  • Speaking
  • Active Listening
  • Food Sales and Promotion
  • Order Accuracy

Timeline

Server

The Gavel Public House
11.2021 - Current

Restaurant Hostess

The Gavel Public House
07.2021 - 11.2021

Coffee Barista

Crosbys Coffeehouse
05.2021 - 08.2021

Coffee Barista

Cake Bar
02.2021 - 05.2021

Cashier

Piezonis Pizza
09.2019 - 03.2020

Some College (No Degree) - Apparel And Textile Manufacture, Business Marketin

University of Rhode Island

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Maggie McCaffrey