Maggie McDonald
Minneapolis,MN
Summary
- Accomplished Senior Account Manager with a proven track record of building and maintaining strong client relationships across diverse industries. Armed with a deep understanding of client needs and adept at developing tailored solutions. I have a desire to leverage my skills and pivot into communications.
Overview
6
6
years of professional experience
Work History
Senior Account Manager
24Seven, inc.
12.2021 - 04.2024
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Implemented innovative strategies for retaining top-performing clients, reducing churn rate substantially.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Senior Technical Recruiter
ESP IT
04.2021 - 11.2021
- Developed strong relationships with hiring managers, understanding their unique needs and requirements.
- Enhanced candidate sourcing by implementing advanced search techniques and utilizing multiple platforms.
- Sourced, qualified, and conducted screening interviews with job candidates
- Proactively identified and solved complex recruitment problems impacting employer short- and long-term success
- Supported human resources, controlling resume flow within applicant tracking system
- Implemented employee engagement and development activities, presentations, and training to maximize productivity and unite workforce
- Maintained database of established ongoing outreach efforts for qualified IT candidates to provide proactive approach to recruiting needs
- Collaborated with internal and external clients to understand hiring needs and goals.
Practice Manager
Robert Half Technology
10.2019 - 04.2021
- Coordinated monthly and quarterly marketing and community events to initiate interest in the Salaried Professional Services Program.
Senior Staffing Executive
Robert Half Technology
05.2018 - 04.2021
- Lead internal team to hit daily, monthly, quarterly, and yearly metrics
- Market, sell, and recruit all aspects of the Salaried Professional Services Program
- Maintained database of established ongoing outreach efforts for qualified IT candidates to provide proactive approach to recruiting needs
- Collaborated with internal and external clients to understand hiring needs and goals
- Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates
- Used job boards, internet tools and career fairs to source both passive and active candidates
- Met with candidates in person, by telephone or through video conference to assess qualifications and conduct interviews.
Technical Recruiter
Robert Half Technology
03.2018 - 05.2018
- Surfaced candidates for our clients to fill their active contract and contract to hire job orders
- Recruited Web Developers, Database Developers, Software Engineers, System Administrators, Network Engineers, and more to our core matrix
- Achieved daily, weekly, and monthly goals for revenue generation, conducted interviews, candidate interviews with clients, client visits, and job order starts set by internal leadership
- Confirmed with candidate(s) and client(s) appropriate presents to active job order.
Education
Master of Arts - Communications
Minnesota State University - Mankato
Mankato, MN05.2018
Bachelor of Science - Communications
Minnesota State University - Mankato
Mankato, MN05.2016
Skills
- Partnership Development
- Client Relationship Management
- Internal Communications
- Decision-Making
- Strategy Development
- Data-driven decision-making
- Customer Relations
- Performance Tracking
- CRM software proficiency
References
References available upon request
Timeline
Senior Account Manager
24Seven, inc.
12.2021 - 04.2024
Senior Technical Recruiter
ESP IT
04.2021 - 11.2021
Practice Manager
Robert Half Technology
10.2019 - 04.2021
Senior Staffing Executive
Robert Half Technology
05.2018 - 04.2021
Technical Recruiter
Robert Half Technology
03.2018 - 05.2018
Master of Arts - Communications
Minnesota State University - Mankato
Bachelor of Science - Communications
Minnesota State University - Mankato