Maggie McGrath
Summary
Hardworking and reliable Student offering knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
4
4
years of professional experience
Work History
Receptionist
Supercuts
02.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls and walk-in clients.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Maintained a well-organized reception area contributing to a welcoming environment for visitors.
- Increased client satisfaction.
Customer Experience Manager
Michaels Arts And Crafts
01.2020 - 01.2022
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Increased employee retention through effective training.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Bachelor of Arts - Criminology
Stonehill College
North Easton, MA05.2025
High School Diploma -
Whitman Hanson Regional
Whitman, MA05.2021
Skills
- Organization
- Effective Communication
- Professionalism
- Reliability
- Multitasking Abilities
Timeline
Receptionist
Supercuts
02.2022 - Current
Customer Experience Manager
Michaels Arts And Crafts
01.2020 - 01.2022
Bachelor of Arts - Criminology
Stonehill College
High School Diploma -
Whitman Hanson Regional