Maggie McKeon
San Carlos,CA
Summary
Reliable and organized Senior Executive Assistant with extensive experience providing C-suite executive support to multiple departments within the technology industry. Always maintaining a high level of tact, diplomacy, and confidentiality while also determined to promote productive relationships. Strong planner, organizer and problem solver who easily adapts to change, and is able to juggle multiple priorities and meet tight deadlines without compromising quality, while bringing a great sense of humor.
Overview
27
27
years of professional experience
Work History
Senior Executive Assistant
Freshworks
01.2021 - Current
- Support Chief Marketing Officer and Chief Product officer - January 2023 - Present
- Supported Chief Marketing Officer and Chief Revenue Officer - January 2021 - 2023
- Played a pivotal role in supporting the CMO and CRO during the company's initial public offering (IPO) on the NASDAQ stock exchange - FRSH.
- Coordinated communication and collaboration between the CMO/CRO and various stakeholders involved in the IPO process.
- Assisted in organizing employee/investor events in New York City during the IPO.
- Coordinate C-suite calendars, ensuring optimal time management and prioritization of tasks.
- Facilitate team meetings, managing agendas, minutes, and action items.
- Handle administrative tasks including expense reporting, purchase orders, and vendor management.
- Coordinate extensive domestic and international travel arrangements, including flights, accommodations, and transportation.
- Assist in the planning and execution of sales events, team offsites, customer advisory board events, product launches, user conferences, and client meetings.
- Prepare and edit presentations, reports, and correspondence.
Executive Assistant / Media & Client Liaison
Aoife Kimber | KimberPR
01.2015 - 01.2021
- Handled confidential and sensitive information with discretion and tact.
- Managed calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Orchestrated media relations efforts for clients, engaging directly with print, broadcast, and online journalists. Crafted and delivered pitches, identified and assessed media opportunities, managed meeting logistics and preparation of materials.
- Proactively identified and cultivated editorial, award, and speaking opportunities, furthering client exposure.
- Maintained an extensive contact database to streamline communications and outreach efforts.
- Pitched and scheduled briefings with industry analysts; meeting logistics and preparation of materials.
- Account management/support; direct client communication.
Executive Assistant
Harry D. Verby, M.D. | Behavioral Medical Clinic
01.2003 - 01.2021
- Coordinated and managed the Doctor's complex and dynamic schedule, ensuring all appointments, meetings, and obligations were met in a timely and efficient manner.
- Facilitated communication between the Doctor and various stakeholders, including patients, medical staff, and administrative personnel, ensuring a seamless flow of information.
- Organized and maintained confidential patient records and sensitive medical information in compliance with privacy regulations, demonstrating a strong commitment to patient confidentiality and privacy.
- Managed travel arrangements, accommodations, and logistical details for conferences and seminars, optimizing the Doctor's participation in professional development opportunities.
- Drafted and edited correspondence, reports, and presentations, maintaining a high standard of professionalism and accuracy in all communications.
- Facilitated annual renewal of doctor's malpractice insurance policy, and maintained compliance with Medical Board and DEA license requirements.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements.
- Coordinated events and worked on ad hoc projects.
Account Executive
LVA Corporate Communications
01.2001 - 02.2008
- Responsible for all media relations for clients, including direct contact with print, broadcast, and online journalists; pitching, identification, and qualification of media opportunities; interview logistics; preparation of briefing materials for each interview.
- Administrative duties related to account management.
- Entered daily operations, journalist/analyst information, and coverage generated into FileMaker Pro database management system.
Database Administrator
Oracle Corporation
12.1998 - 12.2000
- Worked with/installed Oracle applications; maintained Oracle test database environments
- Responsible for mission-critical project completion, including moving test database environments into production; maintaining a high level of customer service.
- Responsible for the creation and maintenance of the team website.
Technical Support Analyst
Oracle Corporation
12.1996 - 12.1998
- Provided technical support to Oracle's internal user population.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Interacted with Legal, HR, and Benefits to control database access to confidential employee information.
Education
Bachelor of Arts - Psychology
California State University - Sacramento
Sacramento, CASkills
- Executive Calendars / Calendar Wizard
- Event / Offsite Coordination
- Project Planning / Management
- Meeting Agendas / Minutes
- Travel Logistics
- Expense Reporting
- Complex Administrative Experience
- Reliable
- Detail Oriented
- Superb Technical Skills - Google Suite / Microsoft Office Suite / Coupa / Lattice / Slack / Expensify / Engencia / Confluence / Zoom & Expert technical support on various levels
Timeline
Senior Executive Assistant
Freshworks
01.2021 - Current
Executive Assistant / Media & Client Liaison
Aoife Kimber | KimberPR
01.2015 - 01.2021
Executive Assistant
Harry D. Verby, M.D. | Behavioral Medical Clinic
01.2003 - 01.2021
Account Executive
LVA Corporate Communications
01.2001 - 02.2008
Database Administrator
Oracle Corporation
12.1998 - 12.2000
Technical Support Analyst
Oracle Corporation
12.1996 - 12.1998
Bachelor of Arts - Psychology
California State University - Sacramento
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