Maggie McKinney
Charleston,Arkansas
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
4
4
years of professional experience
Work History
Food Service Manager
L and J Food Truck
Greenwood, Arkansas
08.2023 - Current
- Maintained records of food inventory, supplies, and equipment.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Tracked costs associated with food production to maintain profit margins.
- Established relationships with vendors to secure favorable pricing on ingredients.
- Created menus that incorporated seasonal ingredients while adhering to budgetary constraints.
Coffee Barista
Scooter's Coffee
Barling, Arkansas
08.2023 - 12.2023
- Greeted customers, took orders, and answered questions about menu items.
- Maintained cleanliness of work area, including counters and equipment.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Provided excellent customer service by addressing customer complaints promptly and professionally.
- Greeted guests with pleasant smile and superior customer service.
Hostess Manager
Pasta Grill Restaurant
Van Buren, AR
02.2021 - 12.2023
- Monitored seating arrangements to maximize table utilization and minimize wait time.
- Maintained a clean and organized work environment for the hostesses at all times.
- Established effective communication systems between hosts and hostesses and management.
- Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
- Resolved any complaints or issues with customers quickly and professionally.
- Maintained records of reservations, cancellations, special requests, and no-shows.
- Provided support to other departments, such as bussers, servers, or bartenders, when necessary.
Education
High School Diploma -
Charleston High School
Charleston, AR05-2022
Bachelor of Science - Human Resources Management
University of Arkansas At Fort Smith
Fort Smith, ARSkills
- Guest Relations
- Payment Processing
- Detail Oriented
- Reservation Management
- Data Entry
- Basic accounting
- Computer Skills
- Documentation And Reporting
- Complaint Handling
- Financial Transactions
- Guest Orientation
- Key Management System
Accomplishments
- FCCLA President
- Yearbook Editor
- Honor's Club
Timeline
Food Service Manager
L and J Food Truck
08.2023 - Current
Coffee Barista
Scooter's Coffee
08.2023 - 12.2023
Hostess Manager
Pasta Grill Restaurant
02.2021 - 12.2023
High School Diploma -
Charleston High School
Bachelor of Science - Human Resources Management
University of Arkansas At Fort Smith
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