Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maggie McNulty

Toms River,NJ

Summary

Accomplished Operations Manager with a proven track record at CVS, enhancing customer satisfaction and streamlining operations. Expert in financial advisement and fostering strong relationships, achieving a significant increase in branch efficiency. Skilled in regulatory compliance and relationship management, demonstrating a commitment to excellence and results. Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations. Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.

Overview

8
8
years of professional experience

Work History

Personal Banker

PNC
01.2024 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Cross-sold bank products and services to meet customer needs and provide options.

Universal Banker

Citizens Bank
06.2021 - 01.2024
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.
  • Trained new hires on customer service policies and procedures.
  • Educated customers on online banking and mobile banking applications.

Operations Manager

CVS
08.2019 - 12.2021
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Inventory Specialist

One Dollar Zone
09.2016 - 08.2019
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

Education

Toms River High School North
Toms River, NJ
06.2019

Skills

  • Customer Service
  • Financial advisement
  • Regulatory Compliance
  • Opportunity Identification
  • Banking
  • Financial product knowledge
  • Relationship Building
  • Account Maintenance
  • Fraud prevention
  • Customer Satisfaction
  • Loan Processing
  • Branch operations
  • Relationship building and management
  • Cash Handling
  • Teller Support
  • Professional Appearance

Timeline

Personal Banker

PNC
01.2024 - Current

Universal Banker

Citizens Bank
06.2021 - 01.2024

Operations Manager

CVS
08.2019 - 12.2021

Inventory Specialist

One Dollar Zone
09.2016 - 08.2019

Toms River High School North

Similar Profiles

CREATE PROFILE
Maggie McNulty