Maggie McNulty
Toms River,NJ
Summary
Dynamic banking professional with a strong foundation in team leadership and operational efficiency. Skilled in developing strategies that elevate customer experiences and streamline operations. Committed to leveraging data-driven insights to enhance service delivery and foster team collaboration.
Overview
10
10
years of professional experience
Work History
Senior Banker
PNC Bank, NA
02.2024 - Current
- Managed client relationships by delivering personalized banking solutions and financial advice.
- Analyzed customer data to identify trends and enhance service offerings.
- Developed and implemented strategies to increase customer retention and satisfaction.
- Led cross-functional teams to streamline account management processes and improve efficiency.
Universal Banker
Citizens Bank
09.2021 - 02.2024
- Facilitated customer transactions including deposits, withdrawals, and loan payments efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Educated clients on banking products and services to enhance financial literacy and engagement.
- Collaborated with team members to improve branch operations and streamline processes.
Operations Manager
CVS Pharmacy
08.2016 - 12.2021
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Led cross-functional teams to implement operational efficiencies, improving service delivery times.
- Developed training programs for staff, enhancing team performance and adherence to operational standards.
- Analyzed workflow patterns to identify bottlenecks and implemented solutions for continuous improvement.
Education
Bachelor of Science - Forensic Science
Arizona State University
12.2028
Associate of Science - Behavioral Sciences
Arizona State University
12.2028
Skills
- Loan structuring
- Cash handling
- Operational efficiency
- Analyzing data
- Customer relationship management
- Team member development
- Risk management policies
- Money auditing
- Team leadership
- Team collaboration
Timeline
Senior Banker
PNC Bank, NA
02.2024 - Current
Universal Banker
Citizens Bank
09.2021 - 02.2024
Operations Manager
CVS Pharmacy
08.2016 - 12.2021
Bachelor of Science - Forensic Science
Arizona State University
Associate of Science - Behavioral Sciences
Arizona State University