Maggie Mills
Broken Arrow,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Retail Stocker
Walmart
01.2020 - Current
- Collaborated with fellow team members to ensure seamless coordination during shift changes and high-volume periods.
- Worked closely with management to address any issues related to stocking procedures or inventory concerns swiftly.
- Upheld strict safety standards within the workplace through proper lifting techniques and adherence to established guidelines.
- Demonstrated sound decision-making skills when faced with challenges, prioritizing tasks to ensure timely completion and minimal disruption to store operations.
- Participated in regular training sessions to stay updated on new products, promotions, and company policies.
Customer Service Manager
Walmart
09.2018 - 01.2020
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Front End Retail Cashier
Walmart
05.2016 - 08.2018
- Maintained a clean and organized workstation, ensuring a pleasant shopping experience for customers.
- Assisted in training new employees on cashier procedures and store policies, promoting team cohesion and efficiency.
- Balanced work priorities by assisting with tasks beyond the cashier role when needed, demonstrating versatility and commitment to overall store success.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Provided excellent communication with colleagues in other departments when needed assistance or resolving customer concerns required teamwork.
Carhop
Sonic DriveIn
03.2015 - 05.2016
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
- Maximized customer loyalty through consistent attention to detail and excellent communication skills.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Assisted in the training of new carhops, sharing best practices for success in the role.
Education
High School Diploma -
Coweta High School
05.2015
Skills
- Customer Service
- Stockroom Organization
- Quick Learner
- Time Management
- Attention to Detail
- Critical Thinking
Timeline
Retail Stocker
Walmart
01.2020 - Current
Customer Service Manager
Walmart
09.2018 - 01.2020
Front End Retail Cashier
Walmart
05.2016 - 08.2018
Carhop
Sonic DriveIn
03.2015 - 05.2016
High School Diploma -
Coweta High School
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