Maggie Ochir
Los Angeles,CA
Summary
Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.
Overview
3
3
years of professional experience
Work History
Mini Bar Attendant
London West Hollywood at Beverly Hills
West Hollywood, CA
05.2022 - 05.2024
- Kept records of all items sold from the mini bar.
- Restocked glassware, ice buckets, condiments, and other necessary supplies for the mini bar.
- Resolved any customer complaints or issues in a timely manner.
- Managed stock rotation by ensuring that older products are used first.
- Provided friendly customer service to ensure guest satisfaction.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Barista
Little Heaven coffee shop
Ulaanbaatar, Mongolia
02.2022 - 04.2024
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Ground beans for espresso shots according to individual customer specifications.
- Operated cash registers to process customer payments.
- Adhered to health department regulations concerning sanitation standards.
Store Manager
Toirog Thrift Store
Ulaanbaatar, Mongolia
10.2021 - 02.2022
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Resolved customer complaints in a timely manner.
- Participated in brainstorming sessions with other professionals to generate innovative ideas.
Crew Member
McDonald's
North Conway, NH
06.2021 - 09.2021
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
BBA - Hotel And Tourism Management
International American University
Los Angeles, CA06-2027
High School Diploma -
Ulaanbaatar High School
Ulaanbaatar, Mongolia06-2020
Skills
- Beverage Preparation
- Customer Engagement
- Health Code Compliance
- Time Management
- Crew Leadership
- Teamwork and Collaboration
- Supplies Monitoring and Restocking
- MS Office
Language
- English
- Mongolian
Timeline
Mini Bar Attendant
London West Hollywood at Beverly Hills
05.2022 - 05.2024
Barista
Little Heaven coffee shop
02.2022 - 04.2024
Store Manager
Toirog Thrift Store
10.2021 - 02.2022
Crew Member
McDonald's
06.2021 - 09.2021
BBA - Hotel And Tourism Management
International American University
High School Diploma -
Ulaanbaatar High School
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