Maggie O'Connor
Saint Augustine
Summary
Dynamic and results-oriented professional with a proven track record at Casa Monica Hotel, adept in art market expertise and exceptional client relationship building. Excelled in curating high-quality art collections and boosting client satisfaction through personalized service. Skilled in multitasking and creative thinking, consistently ranked among top performers by enhancing customer loyalty and sales.
Overview
14
14
years of professional experience
Work History
Fine Art Consultant
Casa Monica Hotel
02.2023 - Current
- Conducted thorough market research to identify emerging trends in the fine art industry, ensuring an up-to-date portfolio for clients.
- Collaborated with artists, galleries, and auction houses to source high-quality artwork at competitive prices for clients.
- Supported clients in navigating the complexities of art insurance coverage options, advising them on appropriate policies based on their specific needs.
- Contributed positively to company reputation by providing exceptional service, leading to increased referrals from satisfied clients.
Cosmetic Beauty Advisor
Belk, Estee Lauder and Lancôme
04.2013 - 07.2022
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
- Implemented targeted marketing strategies to engage potential customers both online and in person.
- Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
- Led group workshops covering topics like makeup application techniques, skincare regimens, and seasonal beauty trends.
- Managed inventory effectively, ensuring adequate stock levels of popular products while minimizing overstock risks.
- Collaborated with team members to plan and execute successful in-store events promoting new product launches.
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Ranked among top sales performers, averaging over $[Amount] sales annually.
- Contributed to sales growth with effective upselling techniques and recommending complementary products.
Bartender, Server
Chatsworth
08.2020 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Server, Bartender
The White Room
04.2020 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Inspected dishes and utensils for cleanliness.
Server
Harry's Seafood Bar and Grill
11.2010 - 02.2013
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Arts - Art History
Jersey City State
Jersey City, NJ06-1995
Skills
- Artist relations
- Client relationship building
- Public art projects
- Exhibition planning
- Art historical research
- Art market expertise
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Creative thinking
- Active listening
- Effective communication
Timeline
Fine Art Consultant
Casa Monica Hotel
02.2023 - Current
Bartender, Server
Chatsworth
08.2020 - 03.2022
Server, Bartender
The White Room
04.2020 - 01.2022
Cosmetic Beauty Advisor
Belk, Estee Lauder and Lancôme
04.2013 - 07.2022
Server
Harry's Seafood Bar and Grill
11.2010 - 02.2013
Associate of Arts - Art History
Jersey City State
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