Maggie Owens
Bristol,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Automotive Technician position. Good teamwork, communication and problem-solving abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
The AAM Group
Total Trucks
01.2023 - 02.2024
- Assisted clients seeking website platform, helped with achieving their personal and professional goals wanted with a company website
- Investigated and resolved customer inquiries and complaints quickly or forwarded to the correct department to resolve
- Conducted website demonstrations to highlight features offered and guided objections to positive aspects
- Generated new sales leads to achieve and exceed monthly sales goals.
Auto Body Repair Technician Assistant
Cooper Auto Repair
01.2020 - 01.2023
- Demonstrated versatility in skillset by performing repairs across various automotive systems such as electrical, suspension, brakes, and drivetrain
- Analyzed and located malfunctions in brakes, motors, switches, and control systems
- Ensured accuracy in diagnostic procedures through the use of advanced computerized systems
- Maintained accurate records of time and materials required to perform repairs and service
- Inspected completed repairs for accuracy, quality and safety
- Worked effectively in fast-paced environments.
Medical Collection Representative
NCO Financial Systems
08.2011 - 01.2021
- Ensured medical collection activity was conducted as per hospital or doctor office,
- Responded to customer inquiries and provided detailed account information.
- Worked with customer to create debt repayment plan based on current financial condition.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Prepared and submitted legal documents to initiate court proceedings.
- Managed a high volume of accounts, prioritizing those requiring immediate attention while consistently meeting performance targets.
- Maintained strict confidentiality of sensitive patient information in accordance with federal and state regulations, ensuring ethical collections practices.
- Researched billing errors and discrepancies to initiate corrective action.
Education
Associate's degree - Industrial Technology/Automotive Service
Northeast State Technical Community College
Blountville, TN05.2024
Skills
- Valid Driver's License
- Hand and power tools
- Electrical failure repairs
- Preventive Maintenance
- Diagnostics and troubleshooting
- Hardworking and Dedicated
- Attention to Detail
- Time Management
- Customer Service
Additional Information
References available upon request
Assessments
- Forklift safety, Proficient, 02/01/22, Best practices and safety hazards in forklift operation
- Administrative assistant/receptionist, Proficient, 03/01/22, Using basic scheduling and organizational skills in an office setting
- Cooking skills: Basic food preparation, Proficient, 04/01/22, Preparing food, using cooking equipment, and converting ingredient measurements
- Attention to detail, Proficient, 10/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer focus & orientation, Proficient, 02/01/22, Responding to customer situations with sensitivity
- Work style: Reliability, Proficient, 08/01/21, Tendency to be reliable, dependable, and act with integrity at work
Work Authorization
Authorized to work in the US for any employer