Summary
Overview
Work History
Education
Skills
Timeline
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Maggie Phillips

South Pittsburg,TN

Summary

A seasoned professional with a proven track record in office management and human resources, I excel in customer service and organizational skills. At Tree Brand Packaging, I streamlined operations and enhanced customer relations, significantly improving efficiency. My expertise in payroll processing and administrative support, coupled with a knack for fostering professional relationships, drives operational excellence and compliance.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

19
19
years of professional experience

Work History

Office Manager/Accounts Receivable Manager

Tree Brand Packaging
06.2021 - 03.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Analyzed aging reports and provided recommendations for improving collections efforts.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Implemented training programs for new hires within the accounts receivable department, ensuring consistent quality standards across the team.
  • Reduced outstanding account balances through diligent follow-up on past due invoices.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Human Resources Manager

All Ways Caring HomeCare
07.2017 - 06.2021
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.

Human Resources Manager

Staffing Solutions
04.2006 - 06.2017
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
  • Streamlined recruitment processes to improve time-to-hire, employing innovative sourcing strategies and technologies.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Education

High School Diploma -

Marion County High School
Jasper, TN
06-1995

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Billing
  • Administrative support
  • Payroll processing
  • Human resources
  • Professional and courteous
  • Administration and reporting
  • Onboarding and orientation

Timeline

Office Manager/Accounts Receivable Manager

Tree Brand Packaging
06.2021 - 03.2025

Human Resources Manager

All Ways Caring HomeCare
07.2017 - 06.2021

Human Resources Manager

Staffing Solutions
04.2006 - 06.2017

High School Diploma -

Marion County High School

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Maggie Phillips