Maggie Pierson
905 Edgar Court,TX
Summary
Dynamic and compassionate professional with a proven track record at Douglas House, excelling in patient care and care plan development. Leveraged emotional support and confidentiality adherence to enhance quality of life for terminally ill patients. Achieved increased referrals through strong community relationships, demonstrating exceptional bedside manner and reliability.
Knowledgeable [Desired Position] with strong background in providing compassionate end-of-life care. Demonstrated ability to manage patient comfort and provide emotional support to families. Proven skills in empathy and effective communication.
Experienced with providing compassionate end-of-life care and emotional support. Utilizes empathy and effective communication to enhance patient and family experiences. Track record of teamwork and adaptability in dynamic care settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hospice Caregiver
Douglas House
01.2023 - 10.2024
- Maintained detailed documentation of patient progress and communicated updates to the hospice care team effectively.
- Improved quality of life for terminally ill patients by performing routine personal care tasks, such as bathing, grooming, and feeding.
- Served as a liaison between the hospice care team and the patient''s primary healthcare provider to ensure seamless coordination of care.
- Offered respite care for family members, allowing them time to rest and recharge while ensuring continued patient support.
- Educated family members on appropriate caregiving techniques for optimal patient comfort at home.
- Promoted a peaceful environment through ambient music, aromatherapy and calming activities tailored to individual preferences.
- Oversaw implementation and ongoing assessment of patient care plan.
- Collaborated with interdisciplinary hospice team members to develop individualized care plans for each patient.
- Participated in bereavement support groups as a volunteer facilitator, helping individuals cope with grief after losing loved ones under hospice care.
- Administered medications as prescribed, ensuring proper pain management and symptom control.
- Fostered strong relationships with community partners such as churches, nursing homes, hospitals resulting in increased referrals for hospice services.
- Demonstrated cultural sensitivity while serving diverse populations facing terminal illness throughout various communities.
Administrative Assistant
Texas Tires
01.2017 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
GED -
Hill Collage
Cleburne, TX06-2024
Skills
- Patient care
- Vital signs
- Reliability and punctuality
- Physical comfort
- Professional boundaries
- Bedside manner
- Emotional support
- Feeding assistance
- Confidentiality adherence
- Self-care awareness
- Care plan development
Customer service
Data entry
Computer skills
Office administration
Administrative support
Microsoft Word
Time management
Microsoft Excel
File organization
Microsoft outlook
Microsoft Office Suite
Strong problem solver
Recordkeeping
Verbal communication
Data organization
Calendar management
Professional and mature
Invoice processing
Documentation and reporting
Filing and data archiving
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- Certified Hospice and Palliative Nurse Assistant (CHPNA) - Hospice and Palliative Credentialing Center.
- ISO 22000, Food Safety Management Systems Lead Auditor – International Organization for Standardization accredited bodies.
- SQF Practitioner certification by the Safe Quality Foods Institute, emphasizing a comprehensive understanding of food safety standards within the industry.
- Customer Service Specialist Certification – National Restaurant Association.
- National Registry of Food Safety Professionals Food Manager Certification (NRFSP FMC) – National Registry of Food Safety Professionals.
- Certified Records Manager (CRM) - Institute of Certified Records Managers.
- Communication Skills Certification – Toastmasters International.
- Customer Service Specialist (CSS) Certification – HDI.
- Excel Expert Certification – Microsoft Office Specialist Program.
Timeline
Hospice Caregiver
Douglas House
01.2023 - 10.2024
Administrative Assistant
Texas Tires
01.2017 - 12.2022
GED -
Hill Collage
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