Maggie Robbins
Knoxville,TN
Summary
Dynamic professional with extensive experience in account reconciliation and student relationship management at South College. Proven track record in enhancing financial accuracy and improving cash flow through diligent collections. Strong attention to detail and conflict resolution skills fostered collaborative environments, driving team performance and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Student Account Officer
South College
01.2021 - Current
- Developed strong relationships with students by promptly addressing inquiries or concerns related to their accounts.
- Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
- Supported month-end closing activities.
- Facilitated internal training sessions on accounting procedures, enhancing staff competency levels throughout the organization.
- Contributed to improved cash flow management through diligent invoice tracking and collections efforts on outstanding balances owed by students.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Gathered, evaluated and summarized account data in detailed Accounts Receivable financial reports.
- Recorded deposits, and reconciled monthly bank accounts.
- Generated invoices upon receipt of billing information and tracked collection progress.
Talent Acquisition Specialist
Dollywood Theme Park
01.2020 - 04.2020
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
Helping Hands Team Member
Dollywood
03.2019 - 01.2020
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked and trained different stations to provide optimal staffing coverage.
Education
MBA - Marketing
South College
Knoxville10-2023
Bachelor of Science - Retail, Hospitality, And Tourism
The University of Tennessee
Knoxville, TN05-2019
Skills
- Account reconciliation
- Invoice generation
- Customer relationship management
- Process improvement
- Attention to detail
- Time management
- Conflict resolution
- Accounts receivable management
- Debt collection
- General ledger maintenance
Certification
-Certification of Completion in Intermediate Excel Workshop.
- Knoxville Ambassador Certification "Gotta Know Knoxville"
Timeline
Lead Student Account Officer
South College
01.2021 - Current
Talent Acquisition Specialist
Dollywood Theme Park
01.2020 - 04.2020
Helping Hands Team Member
Dollywood
03.2019 - 01.2020
MBA - Marketing
South College
Bachelor of Science - Retail, Hospitality, And Tourism
The University of Tennessee
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