Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maggie Ross- Smith

Mount Nebo

Summary

Dynamic Front Desk Receptionist with proven expertise at Sleep Inn Hotel, excelling in customer service and conflict resolution. Adept at managing sensitive information and maintaining security protocols, I consistently enhanced guest relations and ensured a welcoming environment. Recognized for attention to detail and effective problem-solving in high-pressure situations.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Sleep Inn Hotel
Summersville
11.2024 - 06.2025
  • Greeted customers warmly and made them feel welcome.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Handled sensitive information in a confidential manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Maintained a clean and organized reception area to uphold company image.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Front Desk Receptionist

Travelodge By Wyndham
Beckley
03.2024 - 08.2024
  • Greeted customers warmly and made them feel welcome.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Responded to customer inquiries via phone, email, and in person.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Handled sensitive information in a confidential manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Maintained a clean and organized reception area to uphold company image.

Correctional Officer

Maury County Sheriffs Dept.
Columbia
10.2023 - 02.2024
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.

Education

High School Diploma -

Nicholas County High School
Summersville, WV
05-2019

CNA - Medical

Nicholas County Career & Technical Center
Summersville, WV
05-2019

Skills

  • Customer service
  • Document management
  • Data entry
  • Cash handling
  • Security protocols
  • Conflict resolution
  • Time management
  • Attention to detail
  • Problem solving
  • Organizational skills
  • Data confidentiality
  • Guest relations

Timeline

Front Desk Receptionist

Sleep Inn Hotel
11.2024 - 06.2025

Front Desk Receptionist

Travelodge By Wyndham
03.2024 - 08.2024

Correctional Officer

Maury County Sheriffs Dept.
10.2023 - 02.2024

High School Diploma -

Nicholas County High School

CNA - Medical

Nicholas County Career & Technical Center

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