Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maggie Rubio

Pueblo West,CO

Summary

Dynamic sales associate with a proven track record at Torrid, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in cash handling accuracy and teamwork, consistently contributing to a positive shopping experience and fostering loyalty among clients.

Overview

3
3
years of professional experience

Work History

Sales Associate

Torrid
03.2024 - Current
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Cashier/Customer Service

Tacos La Corita
06.2022 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Cashier/Customer Service

Plebian Pools Inc.
05.2022 - 07.2022
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Tested pool water to ensure proper amounts of chemicals were being added.
  • Studied different pool makes and models.
  • Inventoried all chemicals and pool equipment each delivery that was made.

Education

High School Diploma -

Pueblo County Highschool
Pueblo, CO

Associate of Applied Science - Radiologic Technology

Pueblo Community College
Pueblo, CO
05-2027

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Money handling
  • Exceptional customer service
  • Relationship building
  • Cash handling accuracy

Timeline

Sales Associate

Torrid
03.2024 - Current

Cashier/Customer Service

Tacos La Corita
06.2022 - 09.2022

Cashier/Customer Service

Plebian Pools Inc.
05.2022 - 07.2022

High School Diploma -

Pueblo County Highschool

Associate of Applied Science - Radiologic Technology

Pueblo Community College

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