Maggie Russell
Locust Grove,VA
Summary
Experienced candidate with a passion for verifying safety and security of all individuals within an area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lifeguard Supervisor
Winkler Pool Management
05.2022 - 09.2024
- Scheduled 75+ lifeguards to provide adequate coverage of pool areas during operating hours.
- Trained staff myself, to ensure each of the four pools I supervised had knowledgeable staff ready for any emergency situation.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
- Streamlined communication with management, reporting incidents, and suggesting improvements in policies or procedures.
- Implemented innovative training techniques that increased the proficiency of staff members in water rescue scenarios.
- Entered water immediately to pull struggling swimmers to safety.
Server
Tokyo Restaurant
10.2020 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Swim Lesson Instructor
Little Fish
10.2023 - 05.2024
- Increased student confidence in the water through positive reinforcement and gradual progression of skills.
- Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
- Developed engaging lesson plans focusing on fundamental swimming techniques, water safety, and stroke improvement.
- Enhanced swim lesson effectiveness by incorporating various teaching methods and styles tailored to individual student needs
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Built strong relationships with students' families, creating open communication channels for feedback on lesson quality and overall satisfaction.
Lifeguard
Powell Wellness Center
10.2022 - 05.2023
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Prevented accidents through regular equipment inspections and maintenance.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Comfortable with first aid and CPR, ensuring rapid response to accidents and emergencies.
Lifeguard
Swim Club Management
05.2019 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
High School Diploma -
Orange County High School
Orange, VA05.2021
Skills
- CPR, First Aid, AED certified
- Team Management
- Health and safety
- Swimming proficiency
- Safety Management
- Emergency Response
- Multitasking
- Excellent Communication
- Exceptional customer service
- Strong Work Ethic
- Professional Appearance
- Safe Food Handling
Certification
- First Aid/CPR/AED certification- American Red Cross
- Lifeguarding Instructor certification- American Red Cross
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Swim Lesson Instructor
Little Fish
10.2023 - 05.2024
Lifeguard
Powell Wellness Center
10.2022 - 05.2023
Lifeguard Supervisor
Winkler Pool Management
05.2022 - 09.2024
Server
Tokyo Restaurant
10.2020 - 05.2024
Lifeguard
Swim Club Management
05.2019 - 09.2021
High School Diploma -
Orange County High School
- First Aid/CPR/AED certification- American Red Cross
- Lifeguarding Instructor certification- American Red Cross
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