Maggie Ryan
Lexington,NY
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated and effective candidate experienced in guiding, mentoring and developing high-performing athletes. Supportive and proactive leader committed to coaching with positive reinforcement and adaptive training techniques.
Overview
7
7
years of professional experience
Work History
Head Waiter
Emeralds Eatery
08.2023 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Managed food resources, memorized orders, and coordinated customer service.
- Answered customers' questions, recommended items, and recorded order information.
Coaching Assistant
Simmons Premier Soccer
05.2021 - Current
- Mentored younger less experienced athletes by providing guidance encouragement advice navigating challenges inherent competitive sports.
- Improved team cohesion through facilitating team-building exercises and activities.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
Hotel Waiter
Christmans Windham House
06.2017 - 09.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Changed bed linens and collected soiled linens for cleaning.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Assisted in menu development by providing feedback on popular dishes and suggesting seasonal specials based on guest preferences.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
Movie Extra
Central Casting - New York
10.2016 - 11.2016
- Sought out auditions for different roles, arriving on time and well-prepared.
- Provided input to directors on character development.
- Followed precise blocking instructions, ensuring consistent continuity between takes and scenes.
- Used body language, facial expressions and vocal techniques to convey messages.
Education
Associate of Science - Independent Studies
05.2023
Skills
- Reliable and Responsible
- Staff Training
- Front- and Back-of-House Coordination
- Cash Handling
- High-volume dining
- Complaint Handling
- Team Player
- Motivational Techniques
- Youth mentor
- Customer Service
Accomplishments
Honor Graduate
Women's soccer MVP
Timeline
Head Waiter - Emeralds Eatery
08.2023 - Current
Coaching Assistant - Simmons Premier Soccer
05.2021 - Current
Hotel Waiter - Christmans Windham House
06.2017 - 09.2020
Movie Extra - Central Casting - New York
10.2016 - 11.2016
Hudson Valley Community College - Associate of Science, Independent Studies