Margaret Sanders
Knoxville,TN
Summary
Passionate and detail-oriented professional seeking a position as a Glass Blowing Gallery Assistant where I can apply my creativity, customer-focused approach, and strong work ethic to enhance the gallery experience. With a deep appreciation for the arts and craftsmanship, I aim to engage visitors by fostering meaningful connections, providing exceptional service, and creating an inviting atmosphere. I am dedicated to ensuring each guest has a personalized, memorable experience while maintaining an environment of accuracy, attention to detail, and care. Whether assisting with inquiries or showcasing the artistry behind the glass, I strive to make every interaction thoughtful and reflective of my commitment to community and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Good Golly Tamale
Knoxville, TN
08.2023 - 09.2024
- Efficiently processed customer orders and payments using a point-of-sale (POS) system
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers' tables
- Handled guest complaints professionally, offering solutions to ensure customer satisfaction
- Assisted in inventory management by monitoring stock levels of supplies and notifying management when reordering was necessary
- Provided exceptional customer service by greeting customers, answering questions about menu items, and making recommendations based on dietary restrictions or preferences
- Efficiently operated the dishwasher, ensuring all dishes, utensils, and glassware were thoroughly cleaned and sanitized.
- Managed trash removal and recycling duties, maintaining a clean and sanitary environment throughout the restaurant.
- Safely transported dirty dishes from dining area to dishwashing station using proper lifting techniques
- Maintained cleanliness and organization of dining and work area, ensuring compliance with health and safety regulations
- Assisted in receiving deliveries from suppliers, verifying quantities against purchase orders for accuracy
- Prepared and assembled food items according to established recipes, portion sizes, and quality standards
Barista
The Golden Roast
Knoxville, TN
07.2022 - 11.2023
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Implemented feedback from customers to improve service quality and menu offerings.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Bachelor of Science - Psychology
University of Tennessee
Knoxville, TN01-2025
Skills
- Exceptional and personalized service
- Attention to detail and accuracy
- creativity and artistic appreciation
- community engagement
- organization
- Friendly Demeanor
- Flexible Problem Solver
- Diverse musical taste
- Creative presentation and styling
- Intaglio and relief printmaking (beginner)
Timeline
Customer Service Associate
Good Golly Tamale
08.2023 - 09.2024
Barista
The Golden Roast
07.2022 - 11.2023
Bachelor of Science - Psychology
University of Tennessee
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