Maggie Shea
East Hampton,CT
Summary
Licensed cosmetologist with a track record of delivering exceptional customer service and building lasting relationships. Seeking a customer service role in the aviation industry to leverage excellent communication skills and passion for creating positive customer experiences. Highly adaptable and dedicated to upholding safety, efficiency, and top-tier service standards. Strong communication and problem-solving abilities developed in a fast-paced service environment. Proven track record of efficiently managing and resolving customer inquiries. Looking to apply these skills in a new field to enhance team performance and drive customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pet Smart
09.2024 - 02.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Hair Stylist Assistant
Salon 22
03.2024 - 08.2024
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Offered exceptional service and support to walk-in and scheduled customers.
- Helped prepare clients for hair service.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Assistant Stylist
Gugliottis Salon & Suites
02.2023 - 11.2023
- Exceeded client expectations by delivering high-quality styling solutions that aligned with their unique personal style and preferences.
- Delivered exceptional customer service by addressing inquiries promptly and professionally.
- Conducted extensive trend research to stay up-to-date with industry developments, ensuring relevant style recommendations for clients.
- Communicated clearly with clients about their styling objectives, translating their vision into reality through curated looks.
Retail Customer Service Associate
Fleet Feet
06.2022 - 03.2023
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
- Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
Education
Cosmetology License - Cosmetology
International Institute of Cosmetology
Wethersfield, CT03.2024
Skills
- Hair Styling
- Communication Skills
- Front Desk
- Makeup Application
Certification
Cosmetology License
Timeline
Customer Service Representative
Pet Smart
09.2024 - 02.2025
Hair Stylist Assistant
Salon 22
03.2024 - 08.2024
Assistant Stylist
Gugliottis Salon & Suites
02.2023 - 11.2023
Retail Customer Service Associate
Fleet Feet
06.2022 - 03.2023
Cosmetology License - Cosmetology
International Institute of Cosmetology
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