Maggie Sokolov
Scottsdale ,AZ
Summary
Dynamic and trilingual professional with a proven track record in the hospitality industry, notably at Staria Chinatown and Twin Peaks. Excelled in enhancing customer satisfaction and streamlining operations as a Store Manager at Bikini Ranch Boutique, achieving significant reductions in staff turnover. Skilled in leadership and communication, consistently delivering top-tier service and operational excellence.
Overview
4
4
years of professional experience
Work History
Food Runner
Staria Chinar
Bulgaria
10.2020 - Current
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Assisted customers with carry-out service.
- Established rapport with customers by providing friendly and attentive service.
Server
Twin Peaks
Phoenix, AZ
02.2024 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Looked my very best, and followed dress codes.
- Brought the best service!
Store Manager
Bikini Ranch Boutique
Scottsdale, AZ
06.2022 - 05.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Hostess
Defalcos Italian Restaurant and Deli
Scottsdale, AZ
02.2021 - 06.2022
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered customer questions about hours, seating, and menu information.
Education
Bachelors - Actuarial Science
Arizona State University
Tempe, AZSkills
- Trilingual (English, Spanish, Bulgarian)
- Social, Leadership, Teamwork Skills
- Healthy Competitive
- Bubbly, knows how to engage in conversation
- Restaurant experience
- Top 5 percent of my graduating class
- Respectful and Caring
Accomplishments
Affiliated with Scottsdale City Court (Volunteer translating for Spanish refugees)
Recommendation from Highest Judge
Top 5 percent of graduating class
Languages
Bulgarian
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Russian
Limited Working
Portuguese
Limited Working
Timeline
Server
Twin Peaks
02.2024 - 08.2024
Store Manager
Bikini Ranch Boutique
06.2022 - 05.2023
Hostess
Defalcos Italian Restaurant and Deli
02.2021 - 06.2022
Food Runner
Staria Chinar
10.2020 - Current
Bachelors - Actuarial Science
Arizona State University