Maggie Stone
Bella Vista,AR
Summary
Objectives To obtain a job within my chosen field that will challenge and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
12
12
years of professional experience
Work History
Service Advisor
BMW Of Northwest Arkansas
Bentonville, AR
07.2022 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Stevinson Lexus Of Frederick
Frederick, CO
04.2021 - 06.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained estimates and determined repair timelines to manage customer expectations.
Service Advisor
Mike Shaw Subaru
Denver, CO
07.2020 - 04.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using my experience to provide effective resolution.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Completed customer orders and warranty services according to manufacturer specifications.
- Explained estimates and determined repair timelines to manage customer expectations.
- Responded to customer telephone calls, emails and in-person requests for assistance.
Service Advisor/Assistant Service Manager
Stapp Interstate Toyota
Frederick, CO
09.2019 - 07.2020
- Performed walk around inspection
- Greeted clients, obtained service concern
- Wrote repair order
- Update clients throughout the day on status of repair or service
- Obtain authorization on any up sells
- Work with extended warranty companies to obtain approval for repairs
- Maintained good CSI scores
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Determined customer needs by asking relevant questions and listening actively to responses
- Shared best practices for sales and customer service with other team members to help improve store's efficiency
Service Advisor
Flatirons Subaru
Boulder, Colorado
06.2012 - 09.2018
911 Dispatcher
Gilpin County Sheriff's Office
Black Hawk, CO
03.2008 - 12.2010
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
Education
EMT, IV Therapy, HazMat Awareness
Front Range Community College
Westminster, CO1998
Skills
- Strong verbal communication
- CAD experience
- CCIC/NCIC experience
- Customer-service oriented
- Administrative Functions and support
- Multitasking
- Multi-line telephone systems
- Radio Frequencies Monitoring
- Information Gathering and Relay
Accomplishments
Named One of the Top Ten Service Advisors in the United States Western Zone for 3 years in a row
- Advanced from Express Service Advisor to Line Advisor within 6 months for strong customer service and selling skills.
- Multiple Dispatch Certifications/Awards
Timeline
Service Advisor
BMW Of Northwest Arkansas
07.2022 - Current
Service Advisor
Stevinson Lexus Of Frederick
04.2021 - 06.2022
Service Advisor
Mike Shaw Subaru
07.2020 - 04.2021
Service Advisor/Assistant Service Manager
Stapp Interstate Toyota
09.2019 - 07.2020
Service Advisor
Flatirons Subaru
06.2012 - 09.2018
911 Dispatcher
Gilpin County Sheriff's Office
03.2008 - 12.2010
EMT, IV Therapy, HazMat Awareness
Front Range Community College
Similar Profiles
Dylan Valle MejiaDylan Valle Mejia
Nurse Technician at Mercy Hospital Northwest ArkansasNurse Technician at Mercy Hospital Northwest Arkansas
Katie LausinKatie Lausin
Agency Relations Manager at Northwest Arkansas Food BankAgency Relations Manager at Northwest Arkansas Food Bank
Kyle Leighton-FloydKyle Leighton-Floyd
Clinical Laboratory Assistant at Arkansas Children's NorthwestClinical Laboratory Assistant at Arkansas Children's Northwest
Aaron VojdaniAaron Vojdani
OWNER/OPERATOR at Rock Brothers Offroad & Custom FabricationOWNER/OPERATOR at Rock Brothers Offroad & Custom Fabrication
Nicholas ReardonNicholas Reardon
Construction Supervisor at Preston & CompanyConstruction Supervisor at Preston & Company