Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

Maggie Thornton

New Iberia,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
10.2021 - Current
  • Keep up with strict drive-through times and boost sales
  • Worked on registers daily to authorize returns and exchanges, handle cash, and audit receipts
  • Maintained café cleanliness at all times, including cleaning tables, maintaining the condiment bar, and removing trash
  • Prepared and served drinks and food following health codes and café standards
  • Performed all support tasks such as cleaning cases and equipment, and restocking display cases
  • Greeting customers, providing information for specials and promotions, and setting advertisement displays for new incoming merchandise, beverages, and bakery items
  • Opened/closed store and maintained store cleanliness
  • Perform stock takes and maintain accurate records, placing replenishment orders promptly
  • Identified ways to improve efficiency in operations and implemented process changes.

Certified Shift Leader

Chili's Bar & Grill
08.2016 - 03.2020
  • Overseeing team performance
  • Complete opening and closing duties and manage deposits
  • Respond efficiently and accurately to customer complaints
  • Leading from of house and back of house teams, about 60 employees
  • Handling team conflict
  • Assisting in hiring and onboarding new employees
  • Ensuring great customer satisfaction
  • Deliver splendid service
  • Managing finances and counting/breaking down the safe
  • Motivate staff through hard work and achievements
  • Managed busy and high volume restaurant with professional well trained staff
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experience
  • Inventory and Scheduling
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
  • Created and maintained optimal communication chain, reducing guest dissatisfaction.

Team Member

Pizza Hut
07.2018 - 11.2020
  • Reduced inaccuracies by carefully counting cash and keeping meticulous record of transactions
  • Handling escalated customers concerns with speed and knowledge
  • Motivated staff to perform at peak efficiency and quality
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
  • Handling money, balanced tills, bank deposits, maintaining number accuracy, and schedule employees according
  • Train new staff members on proper food handling techniques, customer service skills, and other job duties
  • Develop marketing strategies to increase sales and promote the restaurant's brand
  • Analyze financial data to identify areas for improvement and develop action plans to address them
  • Manage inventory levels, ordering supplies as needed and tracking usage to maintain cost control.

Education

Associate of Science - Science Technology

Full Sail University
Winter Park, FL
12.2024

Skills

  • Administrative Skills
  • Cash Handling
  • Leadership
  • Google Docs
  • Customer Service
  • Game Design
  • C Language
  • Coding Expertise
  • Programming Language
  • Critical Thinking
  • POS System Operations
  • Employee Training
  • Quality Food Safety
  • Budgeting Cost Control
  • Schedule Preparation

Certification

Certification in Game Development

(In Progress)

Community Service

Volunteers of America

  • Non-profit, spirtually based social service organization with programs serving the elderly, homeless, mentally ill, developmentally disabled, and juveniles referred through the juvenile justice system.

Timeline

Barista

Starbucks
10.2021 - Current

Team Member

Pizza Hut
07.2018 - 11.2020

Certified Shift Leader

Chili's Bar & Grill
08.2016 - 03.2020

Associate of Science - Science Technology

Full Sail University

Similar Profiles

CREATE PROFILE
Maggie Thornton