Margaret (Maggie) Tracy

Key Manager

Outback Steakhouse

10.2015 - 05.2024

Developed training programs to enhance employee performance and skillsets, boosting overall team efficiency.
Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
Facilitated regular performance evaluations for staff members, providing constructive feedback on areas of strength or weakness as well as opportunities for growth.
Implemented quality control and food safety measures that ensured consistent delivery of products/services meeting customer expectations.
Led company-wide initiatives for corporate social responsibility, fostering a positive brand image in the community.
Trained team members in successful strategies to meet operational and sales targets.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Counted registers and cleaned and secured shop at end of shift.
Educated staff on strategies for handling difficult customers and challenging situations.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Mentored new sales associates to contribute to store's positive culture.