Maggie Valan
Healdsburg,CA
Summary
Experienced Hospitality leader in Hotel Management and Brand Operations Services. Proven track record of leading by example and creating a positive work environment for employees that fosters an environment of empowerment and collaboration. Experienced in developing and executing effective strategies to ensure high-quality customer service and maximize client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
District Manager - Marriott West Coast
EcoSure
Healdsburg, CA
12.2023 - Current
- Overseeing all auditors in the West Coast District for Marriott hotels, focusing on both employee and client satisfaction.
- Develop monthly budgets according to projected client visits, and oversee monthly expenditures.
- Lead my team to consistently achieve above-target budgets month over month.
- Communicate company changes and policies to the field team.
- Travel to conduct client visits and calibrate team members to ensure their performance aligns with client expectations.
- Assisted with the significant transition of our operations from Deloitte to EcoSure, ensuring a seamless changeover.
- Manage all personnel matters within the district, including recruitment, hiring, payroll, performance reviews, and disciplinary actions.
Business Solution Analysis Lead
Deloitte/EcoSure
Vail , CO
04.2022 - 01.2024
- Assisted with the new hiring process for multiple accounts by conducting interviews and providing onboarding support.
- Was responsible for leading a global account of 24 consultants, which includes conducting in-person and virtual trainings, shadowing consultants on the road for consistency, and having meaningful monthly check-in calls to enhance their performance.
- Approved weekly time and expense sheets for an account of 60 consultants, ensuring accurate documentation of their hours and expenses for the week.
- Worked closely with clients to troubleshoot issues that arise in the field, aided in spearheading their global program and new technology, and led walkthroughs for them to shadow, all of which were positively received.
Property Manager
Vail Resorts Management Company
Vail, CO
11.2020 - 04.2022
- Responsible for coordinating hotel operations to maximize HOA, owners and customer satisfaction and loyalty through ensuring associate behavior and facilities maintenance.
- Inspected 60 luxury properties regularly to identify deficiencies and schedule repairs.
- Served as the HOA manager for 16 offsite properties, which entailed constructing and adhering to a multi-million dollar budget, collaborating with the homeowners on maintenance and rentals, and facilitating a million dollar special assessment roof project.
- Built owner resumes and worked closely with each department head of the hotel to ensure seamless owner arrivals and renter satisfaction.
Business Solution Advisor (Consultant)
Deloitte
Minneapolis, MN
03.2019 - 03.2020
- Conducted hotel audits around the United States and overseas in accordance with client’s quality assurance programs.
- Evaluated 4 hotels a week based on customer service, brand standards, cleanliness and condition of the hotel.
- Provided meaningful and thoughtful feedback to General Managers and hotel staff.
- Received consistent positive General Manager surveys.
Assistant General Manager
Radisson Blu Hotel
Fargo, North Dakota
07.2018 - 03.2019
- Assigned duties to Department Heads and observed performance to ensure adherence to brand standards and established operating procedures.
- Provided coaching and counseling to hotel staff to ensure that they had the resources and skills required to confidently carry out their roles and deliver excellent customer service.
- Ensured the objectives and goals of Radisson and property owners worked together to achieve brand positioning and success.
- Administrated hotel training sessions and orientations.
Assistant Front Office Manager
Fairmont Olympic Hotel
Seattle, WA
07.2016 - 07.2018
- Prepared and executed successful VIP arrivals including government officials, royalty, celebrities, CEO's and professional sports teams.
- Through proper training and constant internal audits delivered LQA scores above the hotels targeted goals.
- Through on the floor leadership drove Colleague Engagement: Increased department engagement score from the lowest department to one of the second highest.
- Managed overtime, scheduled according to forecast and created upgrade incentives that increased the hotels revenue significantly.
Front Desk Manager/Resort Manager on Duty
Marriott Vacation Club
Lahaina/Koloa, HI
06.2014 - 07.2016
- Managed daily operations of the Front Desk, Night Audit and PBX.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Was responsible for addressing and resolving all guest issues pertaining to the properties 700+ guest rooms while running MOD shifts.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
Education
Bachelor of Science - Travel Industry Management
University of Hawaii At Manoa
Honolulu, HI05.2014
Study Abroad - International Relations
The American College of Thessaloniki
2009
Skills
- Training & Development
- Hotel Operations
- Property Management Systems
- Payroll & Scheduling
- Motivating & Leading Diverse Teams
- Hiring and Recruitment
- Quality Assurance
- Brand Management
Certification
- BOS US Field Associate Of The Quarter - Ecolab
- Manager Of The Quarter - Fairmont Hotels
Timeline
District Manager - Marriott West Coast
EcoSure
12.2023 - Current
Business Solution Analysis Lead
Deloitte/EcoSure
04.2022 - 01.2024
Property Manager
Vail Resorts Management Company
11.2020 - 04.2022
Business Solution Advisor (Consultant)
Deloitte
03.2019 - 03.2020
Assistant General Manager
Radisson Blu Hotel
07.2018 - 03.2019
Assistant Front Office Manager
Fairmont Olympic Hotel
07.2016 - 07.2018
Front Desk Manager/Resort Manager on Duty
Marriott Vacation Club
06.2014 - 07.2016
Bachelor of Science - Travel Industry Management
University of Hawaii At Manoa
Study Abroad - International Relations
The American College of Thessaloniki
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