Maggie Valdes
Bessemer,AL
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Cahaba Medical Care
2023.08 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Bartender
The Hangar Bar And Grill
2022.01 - 2024.03
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
Sales Associate
Target
2019.08 - 2021.08
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed orders and organized product deliveries to meet customer timetables.
Receptionist
Long Lewis Western Star
2017.05 - 2019.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
Education
Bachelor of Science - Apparel Design And Marketing
Auburn University
Auburn, AL05.2024
High School Diploma -
Mcadory High School
Mccalla, AL05.2019
Skills
- Ordering Bar Supplies
- Mixology Techniques
- Classic Cocktails
- Food and Beverage Service
- Teamwork and Professionalism
- Cash Handling and Management
- Customer Service
- Teamwork and Collaboration
- Sales Goal Attainment
- Data Entry and Database Software
- Greeting and Seating Clients
- Call Answering and Routing
Timeline
Medical Receptionist
Cahaba Medical Care
2023.08 - Current
Bartender
The Hangar Bar And Grill
2022.01 - 2024.03
Sales Associate
Target
2019.08 - 2021.08
Receptionist
Long Lewis Western Star
2017.05 - 2019.08
Bachelor of Science - Apparel Design And Marketing
Auburn University
High School Diploma -
Mcadory High School
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