Maggie Walker
Spicewood,TX
Summary
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done. Reliable Commercial Cleaner thrives in fast-paced, challenging environments and ambitiously works under pressure. Consistently strives for excellence to maximize customer satisfaction. Compassionate volunteer offering excellent childcare, guidance and tutoring expertise. Reads entertaining stories to improve children's character through reinforcement learning and encouragement. Focused on promoting intellectual, emotional and social development in children. Knowledgeable about organizing supplies, developing lesson plans and introducing relevant topics in age-appropriate ways. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Cleaner
Winncompaines
Jacksonville, NC
08.2023 - Current
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Transported trash bags to designated disposal areas.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Scrubbed walls to remove scuff marks or stains.
- Responded to emergency cleaning requests to meet client expectations.
- Adhered strictly to safety protocols while performing job duties.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
Server
Logan's Roadhouse
Jacksonville, NC
03.2023 - 08.2023
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
- Presented menus and answered questions regarding items.
Server/Hostess
T&W Oyster Bar
Swansboro, NC
04.2022 - 08.2022
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered phones promptly to record and confirm reservations.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Babysitter/Childcare Volunteer Teacher
Self-employees
Jacksonville, NC
09.2020 - 04.2022
- Responsibly watched children while parents were out.
- Assisted with meals, snacks, and bedtime routines for the children.
- Maintained a positive attitude while being patient and understanding with the children.
- Completed light housekeeping duties such as tidying up toys and books.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Established trust through consistent communication with both parents and children.
- Remained alert at all times while caring for multiple children simultaneously.
- Supervised and cared for children ages six months to seven years old.
- Greeted parents upon arrival home from work and providing updates on the day's events.
- Organized various activities, games, crafts and outings to keep children entertained while developing children's physical, emotional and social growth.
- Enforced rules to teach etiquette and maintain safe environment.
- Excelled time management skills to multitask and keep children on set schedules.
- Balanced schedules to promote optimal rest, play and educational periods to insure set schedule.
- Monitored sleep schedules and adjusting accordingly if needed.
- Catered to any food sensitivities and allergies.
Server/Hostess/Togo Specialist
Fatz Cafe
Shelby, NC
05.2018 - 09.2020
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
High School Diploma -
Pennfoster
Shelby, NC05-2020
Skills
- Housekeeping
- Chemical Handling
- Quality Assurance
- Cleaning and Sanitizing
- Exceptional Time Management
- Complex Problem-Solving
- Professional Appearance
- Customer Service
- Steam Cleaning
- Food Inspection
- Guest Engagement
- Supply Restocking
- Safe Food Handling
- Beverage Preparation
- Effective Customer Upselling
- Price Memorization
- Arts and Crafts
- Literacy Support
- Classroom Management
- Diapering
- Active Learning
- Meal Preparation
- Age-Appropriate Activities
- Child Safety
- Special Needs Experience
- Personal Hygiene Assistance
- Parent Communications
References
References available upon request.
Timeline
Cleaner
Winncompaines
08.2023 - Current
Server
Logan's Roadhouse
03.2023 - 08.2023
Server/Hostess
T&W Oyster Bar
04.2022 - 08.2022
Babysitter/Childcare Volunteer Teacher
Self-employees
09.2020 - 04.2022
Server/Hostess/Togo Specialist
Fatz Cafe
05.2018 - 09.2020
High School Diploma -
Pennfoster