Maggie Welch
Cherokee,NC
Summary
Dynamic retail professional with a proven track record at Smokey Mountain Harley-Davidson, excelling in upselling and employee training. Skilled in retail management and customer service, I enhance operational efficiency and foster team collaboration, driving sales growth and customer satisfaction through innovative strategies and a commitment to excellence.
Overview
19
19
years of professional experience
Work History
Retail
Smokey Mountain Harley-Davidson (Bryson City
Bryson City, NC
04.2025 - 12.2025
- Increased revenue through the successful upselling of additional services and retail products.
- Collaborated with store manager to develop targeted sales goals and strategies for the retail team.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
- Enhanced branch efficiency by identifying process improvements and implementing best practices in retail banking operations.
Retail
Cherokee Harley-Davidson
04.2017 - 09.2019
- Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
- Oversaw employee training programs focused on developing skill sets necessary for success in a retail environment.
- Ensured store compliance with company policies, safety regulations, and local laws governing retail operations.
- Placed completed pieces in packaging to prepare for retail sale.
- Optimized retail space utilization by rearranging product placements according to consumer trends and store layout.
- Implemented visual merchandising techniques that maximized retail space utilization while showcasing products effectively.
- Championed customer-centric initiatives that led to improved satisfaction ratings from retail partners.
- Championed sustainability initiatives within the organization, promoting environmentally friendly practices across all retail operations aspects.
- Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
- Developed strong relationships with fellow employees, fostering a culture of trust and cooperation in combating retail theft.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
Cashier
River Valley Store
Cherokee, NC
03.2021 - 02.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining store cleanliness and organization to enhance customer experience.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Collaborated with team members to restock shelves and manage inventory effectively.
- Monitored cash drawer for discrepancies, ensuring accuracy throughout shifts.
- Implemented best practices for efficient checkout processes, reducing wait times for customers.
- Provided feedback on product displays to improve merchandising strategies in-store.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Funeral Home Worker
Long House Funeral Home
Cherokee, NC
01.2007 - 04.2019
- Assisted families with funeral arrangements and provided compassionate support during services.
- Prepared deceased individuals for viewing, ensuring adherence to safety and hygiene standards.
- Operated equipment for embalming and restorative procedures, maintaining strict protocols.
- Coordinated transportation of remains to and from facilities, optimizing logistical processes.
- Engaged in ongoing training on industry best practices and compliance regulations to enhance service quality.
- Supported administrative tasks, including record-keeping and managing documentation for services.
- Collaborated with team members to ensure seamless execution of funeral services and ceremonies.
- Provided aftercare resources to families post-service, fostering ongoing community relationships.
- Collaborated with team members to provide exceptional customer service, resulting in numerous positive reviews from clients.
- Assisted in the preparation of deceased individuals for viewing, ensuring dignity and respect at all times.
- Handled transportation logistics for both deceased individuals and family members attending services as required.
- Efficiently prepared bodies for cremation or burial according to client requests and cultural customs.
- Promoted community engagement through participation in local events on behalf of the funeral home.
- Developed strong relationships with families, addressing their needs and concerns throughout the entire process.
- Increased efficiency within the funeral home by maintaining accurate records and documentation for each case.
- Enhanced family satisfaction by providing compassionate and attentive service during funeral arrangements.
- Maintained a clean and organized workspace, promoting a calming environment for grieving families.
- Conducted pre-need consultations with clients to assist in planning future funeral arrangements as needed.
- Supported grieving families by offering emotional support and guidance during difficult times.
- Improved overall customer experience by proactively addressing potential issues before they arose during services.
- Implemented cost-saving measures through careful resource management and vendor negotiation.
- Coordinated with clergy, cemetery staff, and other service providers to ensure seamless funeral services.
- Delivered eulogies when requested, demonstrating empathy and professionalism while honoring the deceased''s memory.
- Ensured compliance with federal, state, local regulations, maintaining a high standard of ethical conduct in all operations.
- Facilitated open communication between families and various service providers to guarantee a smooth arrangement process.
- Managed inventory of supplies, ensuring adequate stock levels for successful daily operations.
- Continuously updated industry knowledge by attending conferences, workshops, seminars related to the profession.
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Provided personal assistance, emotional support and personal care to clients.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
- Used Software and Software to create and print tribute cards, guest books and prayer cards.
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
- Met with over families to plan funerals by discussing service options and needs.
- Supported funeral director with all facets of funeral service coordination.
- Greeted funeral guests and coordinated seating.
- Transported deceased to funeral home.
- Carried flowers to hearses or limousines for transportation to places of interment.
- Provided administrative support to funeral home staff.
- Processed death certificate and other required paperwork.
- Embalmed, dressed and cosmeticized deceased persons.
- Managed funeral home finances and performed general bookkeeping duties.
Education
Associate of Science - Mortuary Science
Fayetteville Technical Community College
Fayetteville, NC05.2011
Associate of Arts - Cosmology
Southwestern Community College
Sylva, NC05.2002
High School Diploma -
Swain County High School
Bryson City, NC05.1998
Skills
- Retail employee training
- Retail module proficiency
- Retail management
- Retail display setup
- Retail business management
- Retail staff management
- Retail sales professional
- Retail floor stocking
- Retail sales customer service
- Retail sales strategies
- Fashion retail operations
- Retail merchandise quality standards
- Retail services
- Retail software proficiency
- Retail transactions
- Retail management background
- Retail Sales Experience
- Retail store operations
- Retail Software Use
- Retail operations management
- Retail operations
- Stocking supplies and retail products
- Retail Software
- Retail transactions processing
- Retail cleaning
- Retail merchandising expertise
Timeline
Retail
Smokey Mountain Harley-Davidson (Bryson City
04.2025 - 12.2025
Cashier
River Valley Store
03.2021 - 02.2024
Retail
Cherokee Harley-Davidson
04.2017 - 09.2019
Funeral Home Worker
Long House Funeral Home
01.2007 - 04.2019
Associate of Science - Mortuary Science
Fayetteville Technical Community College
Associate of Arts - Cosmology
Southwestern Community College
High School Diploma -
Swain County High School