Maggie Zheng
Summary
Dynamic and results-oriented Restaurant Manager with a proven track record at Pho Me, adept in operations management and passionate about customer satisfaction. Excelled in creating unique events to drive sales and fostered strong client relationships, enhancing guest relations management. Skilled in POS system operation and known for implementing effective complaint resolution strategies, significantly improving service quality.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Pho Me
09.2021 - 05.2024
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Developed unique events and special promotions to drive sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Theatre Manager
Lincoln/Quincy Theatre
09.2018 - 09.2022
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Restaurant Waiter
Japanica
01.2018 - 01.2021
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Lincoln High School
Tallahassee, FLAssociate of Arts - Hospitality
Tallahassee Community College
Tallahassee, FL05.2026
Skills
- Operations Management
- Technical Direction
- Schedule Coordination
- Customer Engagement
- Inventory control and record keeping
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Complaint resolution
- Service Quality
- Guest Relations Management
- Media Relations
- Data Analysis
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Manager
Pho Me
09.2021 - 05.2024
Theatre Manager
Lincoln/Quincy Theatre
09.2018 - 09.2022
Restaurant Waiter
Japanica
01.2018 - 01.2021
High School Diploma -
Lincoln High School
Associate of Arts - Hospitality
Tallahassee Community College