MAGGIE LEIGH HOLBEIN
Columbus,OH
Summary
Conscientious and compassionate human resources professional with a drive to help employers recruit, develop, and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching, and communication skills.
Overview
22
22
years of professional experience
Work History
Manager of Human Resources
Cleveland-Cliffs
03.2019 - Current
- Oversee daily labor relations activities for 131 employees, both Bargaining Unit and Salary, resolving conflicts between management and employees while maintaining compliance with employment laws and regulations.
- Enhanced employee satisfaction by implementing effective training programs and performance evaluation systems for hourly unionized employees and salary employees.
- Streamlined HR processes for increased efficiency in hiring, onboarding, and benefits administration.
- Developed comprehensive recruitment strategies to attract and retain top talent in a competitive market.
- Managed plant-wide restructuring efforts, resulting in a more efficient organizational structure and improved communication channels. Ensuring the best person for the best job approach was utilized.
- Implemented diversity and inclusion initiatives, fostering an inclusive work environment for all employees.
- Conducted thorough investigations of workplace complaints, taking appropriate actions to address concerns and maintain a positive work environment.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Labor and Employee
Fiat Chrysler Automobiles, FCA
01.2016 - 03.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
Human Resources Commissioned Naval Officer
US NAVY RESERVES
01.2013 - 01.2017
- Enhanced mission readiness by implementing strategic planning and effective resource allocation.
- Streamlined communication processes for improved decision-making and operational efficiency.
- Led a diverse team of personnel, fostering a positive work environment and high morale.
- Spearheaded training initiatives to develop key skills and enhance overall team performance.
- Conducted thorough risk assessments to ensure the safety and security of personnel and assets.
- Coordinated activities of subordinate personnel to support mission success.
Adjunct Professor
Suffolk University
01.2015 - 01.2016
- Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
- Boosted class participation rates by fostering a positive and collaborative learning environment.
- Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
- Increased student retention by providing individualized support and tailored feedback on assignments.
- Contributed to curriculum development efforts, ensuring content was up-to-date and relevant to industry trends.
- Served as a mentor to junior faculty members, offering guidance on effective teaching strategies and classroom management techniques.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions, and using techniques to track student participation.
- Integrated current events and cultural themes into course materials to contextualize subject matter and facilitate lifelong learning.
- Impartially evaluated papers, projects, and homework assignments of students, delegating grading to teaching assistants when appropriate.
Customer Service Manager
Professional Staffing Group
01.2014 - 01.2016
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Personnel Specialist
US NAVY
01.2002 - 01.2013
- Enhanced employee satisfaction by implementing comprehensive onboarding programs and orientation sessions.
- Streamlined personnel record-keeping processes, resulting in improved efficiency and data accuracy.
- Reduced employee turnover by devising effective retention strategies, including career development plans and recognition programs.
- Assisted in the development of employee engagement initiatives, fostering a workplace culture that promoted collaboration and teamwork.
- Managed internal communications related to HR matters, keeping employees informed of policy updates and organizational changes.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Oversaw employee exit interviews, gathering valuable feedback to inform future retention strategies and address areas for improvement within the organization.
- Shared responsibility with supervisor for updates, troubleshooting, and maintenance of the HRIS software system (Peoplesoft/Workday/CIRIMS/Kronos/Ceridian).
- Completed human resource operational requirements by scheduling and assigning employees.
- Administered employee benefits programs and assisted with open enrollment.
Education
MBA - Human Resource Management/Executive Management
Suffolk University, Sawyer Graduate Business School
Boston, MA05.2015
Bachelor of Science - Human Resources Management
Fisher College
Boston, MA08.2012
Skills
- Workforce Planning
- Training and Development
- Union Negotiations
- Coaching and Mentoring
- Forecasting Employment Needs
- Policy Improvement Recommendations
- Labor Law Compliance
- Employee Relations
- Dispute Mediation
- Labor Relations
- Contract Negotiation
- Labor Negotiations
Timeline
Manager of Human Resources
Cleveland-Cliffs
03.2019 - Current
Labor and Employee
Fiat Chrysler Automobiles, FCA
01.2016 - 03.2019
Adjunct Professor
Suffolk University
01.2015 - 01.2016
Customer Service Manager
Professional Staffing Group
01.2014 - 01.2016
Human Resources Commissioned Naval Officer
US NAVY RESERVES
01.2013 - 01.2017
Personnel Specialist
US NAVY
01.2002 - 01.2013
MBA - Human Resource Management/Executive Management
Suffolk University, Sawyer Graduate Business School
Bachelor of Science - Human Resources Management
Fisher College
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